Ocado Group is hiring a

Technical Assistant

Hatfield, United Kingdom

Package:    £20,063 per annum plus 25 days annual leave, enhanced pension scheme (matching up to 7% of your contributions), free shares; life assurance, Employee Assistance Programme, private healthcare, national discounts including Vodafone, Merlin Attractions and many more!  

Shift:          42 hour contract with a 4 on 4 off shift pattern including days, nights and weekends. Our day shifts start at 05:45 - 17:45 and our night shifts starts at 18:00 - 06:00.

Location:   Hatfield Customer Fulfilment Centre (AL10 9BD)

We have an excellent opportunity for a motivated and career driven Technical Assistant to join our engineering team at our Customer Fulfilment Centre in Hatfield (AL10 9BD). As a Technical Assistant, you will play an important part in supporting the operation at our automated Customer Fulfilment Centre (CFC) to optimise availability and performance of the facility, and its MHE automation. You will also complete technical cleaning of the equipment whilst ensuring that it does not adversely affect its performance. 

At full capacity we fulfil over 150,000 customer orders a week which requires 24/7 operation and a dedicated engineering team. This role is shift based to support the 24/7 operation of the CFC and is designed to be a role where potential Technicians can be identified and developed technically within the Engineering team.

Responding promptly to all faults within your designated areas and undertaking preventative maintenance checks with the aim of reducing jams and faults, you will also be expected to use computerised systems to complete jam reports and maintenance logs. Ensuring an excellent approach to all activities and site standards are maintained and driven by yourself, you will work safely at all times and highlight all H&S issues to your Line Management.

In order to be up for the challenge you will need to have good working knowledge of automated warehouses and their technical components with a comprehensive understanding of production, picking and storage MHE systems gained from experience in an automated environment. Good communication is essential as you will be required to communicate all issues clearly and escalate in a timely manner. The ability to form good working relationships on an individual and a team basis is essential as you will be required to build and maintain a strong working relationship with key operational customers, and all other support function managers including HR, Projects and Services. Experience of working within an engineering environment would be desirable however there are no formal engineering qualifications required for this role.

This role requires physical activity e.g. lifting, pushing and pulling heavy objects.

Why Ocado Group?

The role comes with a competitive salary and some fantastic benefits such as free shares and private medical cover. In addition, we have some excellent development programmes so you can develop your career in line with your own aspirations as the business continues to grow.

In addition you’ll also get to work in a warehouse which is based on a complex conveyor system that uses artificial intelligence to plan and optimise picking sequences, product locations and crate routings. At Ocado, in everything we do, we strive to offer the very best to our customers - the best service, the best quality and the very best customer experience. That begins with each and every one of us and how we behave.

If this sounds like your perfect role, and you feel you meet the requirements then we’d love to hear from you.

We are thrilled to welcome applicants from across the world. Whilst we are able to offer visa sponsorship, please note that we are only able to cover the company-specific costs. For all employment offers made for UK roles, it is expected that you will be based in the UK in commutable distance, ready for your first day of work, so please keep this in mind. If you have any questions, please don't hesitate to ask.

Equal Opportunity Employer

Ocado is an equal opportunities employer and it takes its obligations under the Equality Act 2010 and Rehabilitation of Offenders Act 1974 very seriously. We treat all our employees fairly and equally, regardless of their gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, pregnancy and maternity, trade union membership or offending background, or the fact that they are a part-time worker or a fixed-term employee. Our employees and applicants for employment shall not be disadvantaged by any policies or conditions of service which cannot be justified as necessary for operational purposes.

Full Job Description available on request

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