OneTrust is hiring a

Technical Implementation Consultant - UK

London, United Kingdom

Strength in Trust

Our goal at OneTrust is to bring the power of trust to companies all over the world. Using cutting-edge technology and a real-world approach to ethics, compliance, privacy, security, and third-party risk, we’ve created a no-nonsense platform to help supercharge the global push for trust. 

The Challenge

The Technical Consultant role is one of the key pieces of the OneTrust architecture. After the sales process, consultants are the key contact in driving and building the relationship, implementing the solution and managing the expectations of the customer. The role specifically covers the technical modules within OneTrust so requires employees to have a strong technical background. The role is probably the most important as it’s the bridge between OneTrust and the customer and internally, being able to identify gaps in the product which might help the business grow.

Your Mission

  • Implement the solution
  • Support clients throughout the whole implementation process, start to end, ensuring they receive an exceptional service
  • You're the light to the company, your actions are how OneTrust will be perceived
  • Have the ability to work closely with the product team to build out ideas and concepts that are highlighted during implementations
  • Becoming a subject matter expert to specific modules and helping other junior colleagues, or supporting your team members who may be new to the OneTrust platform

You Are

  • Hard working, determined
  • Used to working in a fast paced, dynamic environment 
  • Able to take information and process it very quickly
  • Must be independent and a fast learner
  • Tech savvy, interested in different frameworks
  • Ability to problem solve
  • Ability to communicate with stakeholders and clearly and efficiently take information from the client and translate it to the relevant teams
  • Excellent communication skills (Verbal, written and presentation)
  • Detail-oriented with the ability to set priorities and be flexible in an ever-changing environment
  • Previously worked on implementing a SaaS solution 

Your Experience Includes

  • BA/BSc in Computer Science, Engineering, Maths or related subject 
  • 1-5 years of relevant experience across software development, professional services, solution engineering, technical consulting; with expertise in architecting, supporting and/or rolling out new technology and solution initiatives 
  • Effective customer-facing communication and relationship building skills. Proven success in and genuine enthusiasm for working directly with customers 
  • Proven ability to engage across corporate functions (Professional Services, Support and Product Management)
  • Previous end-to-end implementation experience, ideally on a SAAS platform/product
  • Experience in de-escalating tough situations to achieve a favourable outcome
  • Excellent communication skills (written and verbal), including the ability to chair meetings or host webinars
  • Strategic thinking, problem-solving and decision-making capabilities 
  • Strong technical experience
  • API’s – have a strong knowledge, being able to integrate
  • JavaScript, HTML, CSS – must have previous experience with these web technologies
  • SSO – extensive knowledge
  • Strong understanding of Technical Concepts
  • Ability to build relationships across stakeholders in marketing, sales, and engineering 
  • Proficiency in Microsoft Excel 
  • Experience in Mobile Applications and Mobile development
  • Willingness to travel (10-20%) 

Extra Awesome

  • CIPP/E or CIPM certified 
  • Google/Adobe Analytics
  • Knowledge of Android products and building applications in Swift

Our Commitment to You

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.

Your Data

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy OverviewYou can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form