Omada Health is hiring a

Technical Lead, Support

San Francisco, United States

Omada Health is on a mission to inspire and enable people everywhere to live free of chronic disease.

Omada Support exists to delight participants and customers. Our Technical Program Lead will own the direction, implementation and ownership of our Support systems, phone systems and supporting technical programs and initiatives to help our Support team delight participants and customers in our program Omada as we scale. You will also play a key role in scaling our operation for success.

Your impact:

  • Lead complex technical Support projects from initial concept to successful execution and maintenance.
  • Prioritize technical project and deliverables for Support across multiple functions, owning planning, driving implementation schedule, and execution against project plan.
  • Translate customer requirements into recommendations for appropriate technical solutions, such as support systems solutions.
  • Interact with cross-functional leads and technical stakeholders to gain consensus then manage and deliver successful selection, implementation and migration of CRM and phone system solutions.
  • Continuously collect feedback on and improve technical solutions used by the Support team who serves our end users and our clients.
  • Communicate clearly and effectively to technical and non-technical partners on plans and drive closure on items in a timely manner.

You will be successful in this job if you have:

  • Three years of experience as a technical lead, systems lead or technical program manager in software/web development organizations ideally within a Customer Support or Customer Success function.
  • Experience successfully implementing a CRM system, such as SalesForce or Zendesk.
  • Experience successfully driving technical projects to launch and improvement within a cross-functional team.
  • Experience partnering with and managing systems vendors, integrations and third-party developers to deliver successful solutions.

Benefits:

  • Competitive salary
  • Stock options
  • Flexible vacation
  • Parental leave
  • Health, dental, and vision
  • Healthy snacks and meals
  • Wellness events (e.g. running club)
  • Community volunteering
  • 401k retirement savings plan

About Omada Health: We’ve pioneered digital behavioral medicine: an innovative approach to tackling the growing epidemic of type 2 diabetes, heart disease, and obesity. Our online programs combine world-class science, technology, and design to inspire and enable people everywhere to live free of chronic disease. Named one of Fast Company’s “50 Most Innovative Companies in the World,” our team includes passionate and talented individuals. Our approach has been embraced by major employers across the country, including Costco and Iron Mountain, as well as leading health plans, such as Kaiser Permanente and BlueCross Blue Shield of Louisiana.

We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions. Omada is proud to be an equal opportunity workplace and affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws.