Rec Room is hiring a

Technical Program Manager, Trust & Safety Team

Seattle, United States

Rec Room is hiring a Trust & Safety Program Manager to join our production team. Our Production team is the central point of contact for Rec Room’s development, design, art and community teams. In this role, you will join an inclusive and fun team that keeps our game delightful and interactive for our community. 

 As the Trust & Safety Program Manager, you will serve as a connector across various teams and drive communications throughout each project or ship cycle. 

RESPONSIBILITIES: 

  • Coordinate with various teams on product changes that have Trust & Safety implications
  • Develop the proper processes and hire personnel to ensure both safety and a welcoming experience for the Rec Room community
  • Work with developers to build automated tools that keep the community safe and to automate workflows for our moderation team
  • Demonstrate a strong understanding of tools and processes available to successfully run a project
  • Prioritize projects, milestones, objectives, goals, and operational tasks for yourself and the project teams you are working with.
  • Facilitate project kickoffs, communicate status updates, drive major decisions, identify and eliminate risks and blockers
  • Build strong relationships with the development, design, art, QA, and production teams to ensure clear lines of communication and deliverables are met. 
  • Act as the central point of contact for everything related to trust & safety projects and programs at Rec Room

REQUIREMENTS:

  • 4+ Years technical program management experience 
  • 2+ Years Jira, Confluence, git or other program management tools
  • 2+ Years of experience with online services or online gaming 
  • Bachelor's Degree in Computer Science, Computer Engineering or similar 
  • Experience with SCRUM or Agile Development methodologies
  • Excellent written and verbal communication skills
  • Comfortable working in fast-moving, ambiguous development with a quick release cycle 
  • A constant desire to learn, improve, and help others improve

BONUS POINTS:

  • Experience shipping and/or certifying games into production 
  • Experience building a program from the ground up
  • Experience as part of a Trust & Safety team for a consumer product

COMPANY INFO TO KNOW 

Rec Room offers generous medical, dental, and vision plans that cover you, your spouse/domestic partner, and children. We also support your retirement benefits with a company match. Rec Room values work-life balance by providing unlimited paid time off. Our company values are real and drive our culture. We work hard to be a safe and friendly place for people from all walks of life. 

Rec Room provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.