Instapage is hiring a

Technical Support Agent

Instapage is the leader in Post-Click-Optimization™

Our solution helps advertisers increase their conversion rates through the building, personalizing, and optimizing of post-click experiences at scale. With over three million landing pages at an average conversion rate of above 22%, Instapage is helping 15,000+ customers across 100 countries capture more value from their campaigns.

A Leader in G2Crowd’s Conversion Rate Optimization, A/B Testing, and Landing Page Software grids, Instapage is ranked #1 in customer satisfaction

Responsibilities

  • Implement front end custom features for Help Center articles, on landing pages built with our platform.
  • Test platform updates and report possible bugs to our engineering team.
  • Help self-serve and Enterprise customers troubleshoot issues they encounter while using our platform and provide tips to resolve the problem.
  • Offer technical support and guidance for our Customer Support Agents and Customer Success Managers.
  • Create documentation for upcoming app updates.
  • Keep the technical board updated with the latest bugs and workarounds.
  • Offer solutions and workarounds for existing issues, so that other agents can fix problems themselves.

Requirements

  • Experience with WordPress
  • Front end development experience (HTML, CSS, JavaScript)
  • Positive attitude.
  • A keen interest in technology and internet marketing.
  • Passionate about writing and a real grammar-freak.
  • Available to work night-shifts and weekends if needed.
  • Excellent communication skills.
  • Experience with Application / Internet Based Customer Support.
  • Prior to Hire - Full Understanding of Customer Support / Community Engagement.
  • Ability to (after initial training) self manage and work within multiple systems efficiently.
  • The ability to manage multiple tasks at once and work with non-internet savvy people in an application based environment.
  • A comprehensive understanding of Internet Marketing, A/B testing, Landing Page Optimization, and data driven principles.
  • Progressive personal and business related ideals.
  • Not easily upset, frustrated, or flustered.
  • Love of learning and teaching, ability to effective research and monitor upcoming and current internet marketing trends.
  • Bonus Credentials: Affiliate Marketing / Sales Background; Previous Entrepreneurial Efforts; Google AdWords certification; Google Analytics certification; experience with websites or blogs, and a love for technology and customer support.

Benefits

  • Attractive hourly rate.
  • Shared equity ownership.
  • Ability to make your own schedule the majority of the time.
  • Work from home policy
  • A bright office with a ton of perks such as access to a private gym, sauna, pool and game room.
  • Office exchange program with our US and Polish teams
  • Educational budget for career development
  • Internal training sessions
  • Full access to various tools for learning: Lynda, Skillshare, Code Academy, Treehouse
  • Breakfast, coffee, tea included
  • 7card/on-site massage
  • Lounge area with Xbox One
  • Pizza day and soup day every other week


Join an exceptional team of young people with a deep passion for success & fun!

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