Mailjet is hiring a

Technical Support Agent (FR&EN)

At Mailjet, we make sending email easy and have an all-in-one solution to do just that. We're a growing venture-backed startup with teams in Paris, London, Berlin, Toronto, & New York and with customers around the world. Our technology empowers developers to painlessly integrate their apps with our API and begin sending smarter email. Every company needs email and they need it delivered to their contacts’ inbox!

Mailjet is looking for a Technical Agent Support based in Toronto. She/he will be a direct report to the Head of Customer Service.


Your role:

  • Understand the product Mailjet and help clients to fulfill their technical needs.
  • Spot recurring issues and find solutions.
  • Provide feedback and key info for the technical and marketing teams.
  • Communicate with prospects and clients in a friendly manner (via email, chat, telephone).

Requirements

  • You know the web and / or have affinities with (or a background in) what is technical and you like to be exchanging.
  • Rather than coding, you prefer to see a product in action: you love the idea of being in contact with the client.You take pleasure in resolving someone’s problems.
  • Excellent written and verbal communication skills in French (bilingual or native) and a good level of proficiency in English.
  • You are experienced support representative or have experience in a similar client facing role.
  • You express your ideas with clarity.
  • You are motivated / fast learner and you can work independantly.
  • You are able to listen and understand in order to make a diagnostic. You focus on the results.
  • Friendly, patient and pedagogical are adjectives that could describe who you are. If you’re all that, take your chance!

Benefits

  • Responsibilities and initiatives: we provide some key insights but we are counting on you to bring your ideas, personality and vision to the company.
  • Exceptional environment: international startup (clients in 158 countries), strong growth
  • Multicultural team: interact with our offices in New York, London, Paris, Sofia..etc.
  • Learn from successful entrepreneurs, build your network and plunge yourself in the life of a fast-moving start-up that is growing quickly.
  • Highly motivating salary package!

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