GitHub is hiring a

Technical Support- Asia Pacific (Remote)

Full-Time

The GitHub Technical Support team is looking for full-time team members located in Asia Pacific. This person will join GitHub as part of our global support team and support our customers around the world. This is the current list of countries in which we are set up as an employer in Asia Pacific, so legal working authorization is required: Japan, Australia, and New Zealand.

GitHub users work 24/7, so you'll occasionally need to adjust your work week to help cover a weekend or holiday (don't worry! We strongly support flexible schedules that let you to take care of the important things in your life).

When GitHub users have questions, they contact Support and we help them as quickly and awesomely as possible. Technical support handles a wide variety of inquiries including questions about Git and GitHub workflows, GitHub Pages, our API, and our desktop applications. Support also works closely with the engineering team to track down bugs and improve our documentation.

The most important characteristic of our support team is that we love helping developers. GitHub is a place for people to work better, together. Our job is to help. Support treats users the way we'd want someone to treat our friends.

Our support teammates have excellent writing chops: stellar grammar, charming written personality, and the ability to explain complicated things simply. We measure our success in swiftness, accuracy, and clarity.