Acorns is hiring a

Technical Support Engineer

Technical Support Engineer | Acorns

At Acorns, we're building a financial wellness system that enables everyday Americans to save and invest every day. We are transforming the category and recruiting a team that is relentless at fulfilling our mission. The Acorns team comes together every day to deliver a revolutionary product to its customers, the up-and-coming. If you thrive in an environment where you can push yourself beyond all previous thresholds of possibility, come join us at Acorns.

Acorns is seeking a Technical Support Engineer to help round out our ever-growing IT Operations support team.  You'll be part of the larger Technical Operations department, focusing on end user support, Audio/Video monitoring, and Onboarding/Offboarding/Lifecycle operations for employees.  You should be technical enough to act as a Tier 1/2 support engineer, able to troubleshoot and drive end user related issues to resolution, and have a self-starting personality.

Our ideal Acorns Technical Support Engineer understands the bedside manner of  'white glove' end user support, the discipline of effective long-term documentation and organization, the drive to never be satisfied with 'good enough', and the perpetual desire to always find ways to optimize.

Within 1 month, you will:

  • Introduce yourself and become integrated with the Acorns team.
  • Get to know our various Service Desk, networking, and business processes of today.
  • Gain a basic understanding of our current IT infrastructure, and our various monitoring tools.
  • Hit the ground running with Service Desk support, device procurement, and user administration.

Within 6 months, you will:

  • Have a firm grasp of, and spearhead, end user support within our various teams and departments. 
  • Have a basic understanding of the processes around employee onboarding, offboarding and device procurement.
  • Already have identified future possibilities for growth in our IT Operation procedures and tooling.
  • Taken ownership of technical inventory and fulfillment.
  • Have a firm grasp of our Audio/Video infrastructure, and the end user support involved.

What you will bring to Acorns:

  • 2-4+ years of macOS and/or Linux support.
  • 2+ years of customer support experience (the more 'white glove', the better).
  • ChromeOS experience a plus.
  • A basic understanding of device networking (how a device connects to a network and the internet).
  • Experience with A/V communication systems (Google Hangouts, Zoom, etc)
  • Serious Documentation chops.
  • Exceptional communication skills (written and verbal).
  • Thirst for delivering game-changing products
  • Exceptional drive and precision in delivery
  • A belief that your work is tied to your life's mission
  • Optimistic about the potential of societal change

About Acorns:

Acorns is the leading micro-investing app in the U.S. It allows users to round up their daily purchases and automatically Invest the Change® into a low-cost, diversified portfolio of exchange-traded funds offered by some of the world's top asset managers (including Vanguard and BlackRock). Founded in Newport Beach, Calif., by father and son team Walter and Jeff Cruttenden, Acorns provides a simple entry-point using the Acorns app on iPhone or Android. Customers accumulate fractional shares in one of five portfolios constructed by world-renowned Nobel Laureate economist Dr. Harry Markowitz. Acorns' smart portfolio algorithms automatically work in the background of life, helping users build wealth naturally, pennies at a time. From Acorns mighty oaks do grow.

Mission:

With benevolence and courage, we look after the financial best interests of the up-and-coming; beginning with the empowering step of micro-investing.

Values:

  1. Lead with heart
  2. Make bold decisions
  3. Always build trust
  4. Never stop growing
  5. Find a way

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