New Relic is hiring a

Technical Support Engineer, TDP (Remote)

Kansas City, United States
Full-Time

Your Opportunity

TDP Hero is a newly formed team within the Telemetry Data Platform organization facilitating platform-wide support. Collaboration across the Data Platform as well as other engineering and support organizations will be key.

Our team is looking for a Software Engineer who will facilitate cross-team communication and support tasks. They will also help onboard new teams and individuals to our TDP environment. This position will report directly to a Senior Director and is available to work from home or any New Relic office.

What You’ll Do

  • Diagnose and solve problems in high throughput services and distributed systems.
  • Coordinate with Data Platform teams and Support to answer questions across multiple engineering subject areas.
  • Build platform-wide ease of use documentation and runbooks to improve our internal customer experience

Your Qualifications

Must-have:

  • 2+ years of experience in software engineering
  • Working hands-on experience and proficiency in one or more of the following: Java, Go, Python, or Ruby
  • Experience with Public Cloud Providers (AWS, Azure, Google)
  • Exposure to CI/CD/DevOps, Terraform, Docker, and monitoring technologies
  • Ability to take initiative and lead a team through various product development stages -- scoping work to deliver value iteratively, making meaningful design decisions, and driving work to completion
  • Excellent communication skills both verbally and in writing with a passion to help others
Nice-to-have:
  • Experience with Kafka or other data pipeline technologies
  • Strong understanding of the observability and monitoring domain

Please note that visa sponsorship is not available for this position

We're looking for bold and passionate people to be a part of our mission to create more perfect software. We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes.

About Us

New Relic (NYSE: NEWR) is a cloud-based observability platform that gives developers, engineers, operations, and management a clear view of what’s happening in today’s complex software environments. So they can find and fix problems faster, and deliver delightful experiences for their customers. That's why the world’s best engineering teams rely on New Relic to visualize, analyze, and troubleshoot their software. It’s the simplest, most powerful cloud-based observability platform, built to create more perfect software. All from one place.

Founded in 2008, we’re a global company passionate about building a culture where all employees feel a deep sense of belonging, where every ‘Relic’ can bring their whole self to work and feel supported and empowered to thrive. We’re consistently recognized as a distinguished employer and are committed to building world-class products and an award-winning culture. For more information, visit newrelic.com.

Our Hiring Process

New Relic takes seriously our stewardship of the data of our thousands of customers worldwide. In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. https://sfgov.org/olse/sites/default/files/Document/FCO%20Poster%20Set%20All%20Languages%2010%2001%2018.pdf

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is an equal opportunity employer. We eagerly seek a diverse applicant pool and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.

Interested in the details of our privacy policy? Read more here: https://newrelic.com/termsandconditions/applicant-privacy-policy

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