Taboola is hiring a

Technical Support Engineering Manager

New York, United States

Read something interesting online today? There's a good chance it reached you because of our technology.

Taboola is the world's leading content discovery platform, serving 360B recommendations to over 1B unique visitors each month on the web's most innovative publisher sites, including NBC, USA Today, The Weather Channel, Tribune and Fox Sports.

Taboola, the world’s largest content recommendation platform, is hiring a Technical Support Manager. Reporting to the Global Manager of 2nd Level Support, you will lead a team of experienced Technical Support Engineers. Your New York-based team will provide expert service to Taboola's customers while troubleshooting complex web and backend technology issues. As a Technical Support Manager, you will work  with several teams within the company, ensuring all service level agreement and customer satisfaction goals are achieved.

About you:

  • 5 or more years  of technical support engineering experience, with 2 or more years as a Manager or Team Lead
  • Deep knowledge of technical support-related performance indicators and Service Level Agreements (SLA's)
  • Experience managing client escalations
  • Manage hands-on projects and comply with business deadlines
  • Passion for customer service, relationship building, and self learning
  • Experience mentoring, developing, and motivating engineering teams
  • Proficiency in Jira and SalesForce
  • Tech or Adtech Industry experience
  • Preferred experience within a multinational organization 

In this job you will:

  • Lead a team of engineers who provide database and web application based technical support to Taboola’s clients 
  • Provide encouragement to engineering team members, identify areas for continued learning and development
  • Monitor team performance and ensure Service Level Agreements and goals are met
  • Initiate process and workflow improvements
  • Work with Taboola teams across Professional Services, R&D, Sales, and Account Management
  • Be the point person for support escalations across the Americas region

Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, and business need.

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