Vimeo is a leading online video platform with more than 160 million visitors per month. We provide an expansive, high-end toolset for video creators, creative professionals, and businesses, as well as a world class video player.
Our advanced platform and passionate members are matched by an equally remarkable Support + Community team who provide expert assistance on topics like video playback, compression, uploading, and embedding.
That's where you come in. We're looking for a Technical Support Manager to join our Support + Community team at our gorgeous NYC HQ. You'll take the lead on supporting users through their playback, player customization, uploading, and video / audio compression issues in all the different places they can occur (e.g., vimeo.com, other websites, mobile devices, and connected TVs).
SKILLS & KNOWLEDGE REQUIRED:
(These aren't requirements, but they'd be giant gold stars on your resume)
ABOUT THE COMMUNITY TEAM:
Vimeo’s Community team is responsible for making sure that the amazing humans who use our website are happy, supported, and engaged. Community team members maintain our Help Center, manage the Community Forums, host Weekend Challenge video contests, and provide expert product and technical support via email and social media. They’re also advocates for the community within the company. They spend all day interacting with Vimeans directly, so they’re the experts on what our members love about Vimeo and what features they’d like to see in the future.
Vimeo’s mission is to empower creators to make, share and sell amazing videos directly to viewers worldwide, in the highest quality possible and with no interruptive advertising. Vimeo is home to the world’s leading video creators and the hundreds of millions of viewers who love them. We’d love to welcome you to both our team, and our community.
Founded in 2004 and based in New York City, Vimeo, Inc is an operating business of IAC (NASDAQ: IACI).
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