We're looking for a natural problem solver, solution-finder, trouble-shooter and leader who enjoys customer interactions and is genuinely interested in the rapidly evolving marketing technology industry.
In this role you will start by managing support tickets, tick priorities, help implement new customers, and elevate tickets (when required) to engineers. You will manage an existing team of customer support advocates in both the USA and Europe to help deliver high quality 24/6 support to our customers. As our business continues to rapidly grow you will be responsible with expanding this team both locally and abroad. Providing training and helping maintain and improve existing support processes.
To be successful in this role, you'll need to become an Autopilot product master, learn best practice marketing automation and love solving customer problems. You will also need to show prior experience and knowledge of marketing technology. This is your chance to grow your career in an early-stage, and fast-growing international startup with offices in Sydney, Europe and San Francisco.
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