SECURE GROUP is hiring a

Technical Support Sales Engineer

Secure Group is an international software company with a product line of secure devices, applications, and communication management solutions. Yes, we develop and sell products and solutions for end-to-end encrypted mobile communication.


What drives our development process and business is the ambition to create and deliver solutions for mobile communication that guarantee people’s privacy and keep data out of the reach of hackers, corporate behemoths, and centralized organizations. All of our work is custom and done in-house.


Secure Group Lab is seeking for a highly talented Technical Support Sales Engineer to function as a critical part of a dynamic team located in Sofia, Bulgaria. We are a fast-paced but casual environment with highly talented peers. The most successful team members are versatile, disciplined and enjoy focusing on new challenges.

The right person for the job is a talented and versatile engineer who is not afraid of selling complex technical solutions and it's the master of offering high-quality enterprise-level assistance to our partners.


  • Identify, investigate and troubleshoot bugs
  • Responsible for Level 1 Support: managing tickets and creating reports
  • Release management
  • Responsible for Alpha/Beta testing
  • Escalated support management: create and manage Level 2 tickets
  • Key-Account management: responsible for retaining Distributors and Re-Sellers by offering them IT solutions according to their needs and our business goals.
  • Guarantee the best customer support to our partners

Requirements

  • Experience in Level 1 and Level 2 support
  • Previous experience selling complex technical solutions
  • Understanding of how to deliver quality service while adhering to service level agreements (SLAs)
  • Good understanding of networking principals
  • Experience with ticket creation and management
  • Outstanding communication skills
  • Problem solving skills
  • English Level C1
  • JIRA/Confluence knowledge
  • French and/or Spanish is a big plus

Benefits

  • Company-paid International Seminars
  • Vast Certification Opportunities
  • Access to Latest Technologies and Tools
  • Unlimited Books and Library
  • Online Learning Platforms
  • Fun and Educational Team Events
  • Health Insurance with Extensive Coverage
  • Multisport Cards
  • Relax Zones
  • Unhealthy Fridays (Barbeque Parties)
  • Relocation Assistance
  • Breakfast, Lunch & Snacks
  • Work from Home Opportunities
  • Free & Convenient Parking

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