Seon Design Inc. is hiring a

Technical Support Specialist

Full-Time
 

JOB SUMMARY

As our Technical Support Specialist, you will be responsible for providing high-quality support to our customers via phone and email. You will facilitate issue resolution to ensure our customers expectations are met or exceeded, in support of Safe Fleet’s goals for growth and success.

RESPONSIBILITIES:

  • Provide a high level of customer service; supporting technical issue resolution via phone, email, web and other electronic mediums
  • Provide guidance to customers regarding product usage and installation
  • Diagnose and configure customer equipment as needed to connect to server systems
  • Provide assistance to customers having trouble with windows and web services
  • Communicate with customers about technical issues, adapting terminology as needed to match the customer’s level of understanding
  • Assist Technicians with offsite installations of FleetMind products
  • Provide feedback on product behavior in the field to facilitate product improvement opportunities
  • Follow workplace operating and environmental, health and safety procedures and guidelines

REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE

  • Minimum one-years’ experience offering high-quality customer service
  • Experience resolving issues with integrated software/hardware solutions at the enterprise level
  • Excellent phone etiquette and effective listening skills
  • Strong written and verbal communication skills for a North American customer base
  • Related certificate from a college or technical school; or one-year related experience; or equivalent combination of both
  • Excellent interpersonal communication; enjoys being part of a team
  • Willing to participate in rotating on call support schedule, to provide customer support coverage during evenings, weekends and holidays
  • Understanding of Internet Information Services, MYSQL & Application API is an asset

 

SAFE FLEET owns a portfolio of brands committed to saving life and property, reducing accidents and improving employee efficiency and job satisfaction. 

Our VISION is to be the leading global provider of safety solutions for fleet vehicles.  

We develop, manufacture and sell best in class high performance safety related products. Our products provide increased functionality and integrated solutions for fleet vehicle manufacturers and operators.

FleetMind Solutions Inc. is a division of Safe Fleet specializing in Video Solutions. 

FleetMind Solutions Inc. is the award-winning technology leader for “smart truck” fleet management solutions. FleetMind’s technology is derived from over 15 years and millions of dollars invested in developing the industry’s best and most advanced fleet solutions specifically designed for waste and recycling environments.

FleetMind solutions Inc. have been successfully installed in thousands of vehicles across North America. Our products have allowed the industry’s top waste and recycling fleets to link their drivers and vehicles to business operations in real-time to ensure improved productivity, safety, sustainability, profitability and customer service

What are we looking for?

We are looking for an energetic, hands-on, detail-oriented individual for this opportunity.

This is a permanent full-time position, 40 hours per week.

Compensation is base salary. We also offer paid vacation time, sick/personal days and fully paid benefits after 3 months’ probation (Life, Accidental Death & Disability, Short-Term and Long-Term Disability, Extended Health, Dental, Employee Assistance Program and RRSP Program with company matching your contributions, up to 3% of your salary). 

Why do you want to work here?

We are located in Coquitlam (a few blocks from the Hard Rock Casino), close to a bus route and Hwy 1. An ideal location for people in Coquitlam, New Westminster, Maple Ridge, Surrey and Burnaby who don’t want to spend hours a day commuting into Vancouver. 

Our building backs onto the Fraser River, with access to a beautiful walking trail, a park with picnic tables and spots where you can access a sandy beach and dip your toes in the river or just sit and watch the world float past. 

We offer our employees a one-hour lunch break, regular social committee activities like potluck and themed lunches (i.e. Taco Party, BBQ, etc.) and all the tea and coffee you can drink. We also have a monthly staff celebration with delicious cake, in honour of everyone celebrating a birthday or work anniversary that month. 

 
 

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