Seon Design Inc. is hiring a

Technical Support Specialist

Full-Time
 

JOB SUMMARY

As our Technical Support Specialist, you will be responsible for providing phone support for all our customers; the support includes, but is not limited to, over the phone setup, procedures and troubleshooting of our products and equipment and customer interfaced systems.

JOB RESPONSIBILITIES 

  • Provide customer support and technical issue resolution via phone, email and other electronic medium
  • Provide training to external/internal customers in the use of Seon systems
  • Configuration of customer equipment to connect to Seon systems
  • Ability to provide excellent customer service in all situations
  • Ability to communicate technical terms in a non-technical format that our customers can understand for troubleshooting purposes
  • Provide support and assistance on other service activities
  • Engage in offsite training and/or installation of Seon products

REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE

  • Certificate from college or technical school; or 6 to 9 months related experience and/or training; or equivalent combination of education and experience
  • Min 1 year outstanding customer service experience
  • Familiar with proper phone etiquette
  • Knowledge of customer service principles and practices
  • Effective listening skills
  • Able to work independently and efficiently to meet customer needs
  • Excellent communication (oral and written), interpersonal and organizational skills
  • Experience with setup and troubleshooting multiple Microsoft windows applications
  • Knowledge of wireless networking and setup

Who are we?

Founded in 1999, Seon is a fast-growing Vancouver-based fleet technology company that is the market leader in video surveillance for passenger transportation. As part of the Safe Fleet portfolio of brands, we are reimagining fleet safety; creating disruptive technologies. Our products encourage safe driving habits, protect passengers, and prevent pedestrian accidents. 

Consistently listed on Business in Vancouver’s Top 100 Tech Companies and Top 100 Manufacturers in BC, we’ve got the perfect blend of entrepreneurial spirit and long-term stability, boasting a 20-year history of profitable growth. We’re a passionate, committed group of people that love what we do and who we work with. 

Our mission is to improve the lives of fleet operators and protect the passengers they are trusted to transport.   

Our vision is to make the world a safer place which is why we started our United Against Bullying campaign (unitedagainstbullying.net) in 2013 to offer school communities tools, resources, and funding to stop bullying and empower young people to stand up against abusive behavior. 

What are we looking for?

We are looking for an energetic, hands-on, detail-oriented individual for this opportunity.

This is a 12-month contract position with possibility to turn into a permanent role.

Compensation is base salary. We also offer paid vacation time, sick/personal days and fully paid benefits after 3 months’ probation (Life, Accidental Death & Disability, Short and Long-Term Disability, Extended Health, Dental, Employee Assistance Program and RRSP Program with company matching your contributions, up to 3% of your salary). 

Why do you want to work here?

We are located in Coquitlam (a few blocks from the Hard Rock Casino), close to a bus route and Hwy 1. An ideal location for people in Coquitlam, New Westminster, Maple Ridge, Surrey and Burnaby who don’t want to spend hours a day commuting into Vancouver. 

Our building backs onto the Fraser River, with access to a beautiful walking trail, a park with picnic tables and spots where you can access a sandy beach and dip your toes in the river or just sit and watch the world float past. 

We offer our employees a one-hour lunch break, regular social committee activities like potluck and themed lunches (i.e. Taco Party, BBQ, etc.) and all the tea and coffee you can drink. We also have a monthly staff celebration with delicious cake, in honour of everyone celebrating a birthday or work anniversary that month.

 

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