Diligent Corporation is hiring a

Technical Support Specialist

Bengaluru, India

About Us

Diligent is the leading governance, risk and compliance (GRC) SaaS company, serving 1 million users from over 25,000 organizations around the world. Our software enables holistic and informed conversations about GRC and ESG to ensure CEOs, CFOs and the board have an integrated view of audit, risk, information security, ethics and compliance from across the organization.

Position Overview

As a Technical Support Specialist, you will provide exceptional bilingual support service to customers across all industries, including many Fortune 500 companies. You will get to dig deep into an exciting GRC software solution and be a trusted partner to our clients by providing hands on technical expertise. Your passion for technology combined with a hunger to learn, and a customer-centric attitude will make you successful in this role.

Key Responsibilities

  • Exceed customer expectations by providing superior levels of technical customer support efficiently and professionally in English to Diligent end-users, channel partners, and internal customers
  • Demonstrate responsive and professional written and verbal communication for internal and external customers
  • Coach and advise global customers in the effective use of Diligent products and systems and provide guidance for complex technical issues
  • Create trusted advisory relationships with customers ensuring they are using the correct products for their needs and maximize the utilization of those products
  • Troubleshoot application errors, support software installations and upgrade processes
  • Assist in creating and verifying product documentation and ensure accuracy and maintenance of our Knowledge Base by creating and contributing detailed articles and documentation for existing products, new releases, and related technologies
  • Maintain deep knowledge of the Diligent products and features, and interconnectivity with other technologies
  • Actively participate in ongoing self-development toward achieving an expanding skillset, including, product, technical, and industry knowledge

Required Experience/Skills:

  • Proactive learner that is extremely customer-centric (we don’t just solve problems – we build relationships)
  • Experience working in a technical support role. The ideal candidate will be well versed in explaining technical concepts to non-technical users  
  • Genuine interest in technology (gaming, coding, software, etc.) and experience solving technical issues
  • Strong problem solving and conflict resolution skills to quickly and effectively resolve customer issues and handle new or difficult situations
  • Team player who actively seeks feedback in order to develop and grow
  • Strong written and verbal communication skills in English required
  • Previous experience with scripting languages,  troubleshooting web applications or writing small database queries would be an advantage

* Shift pattern for this role is 12-9pm or 2-11pm

 

 

 

 

 

 

 

What Diligent Offers You 

  • Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
  • We care about our people. Diligent offers a flexible work environment, competitive vacation policy and meeting-free days across the company. We care about our team’s health and wellness and even offer a quarterly health club reimbursement!
  • We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, and Sydney.
  • Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney. 

 

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and EEO is the Law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.

Apply for this job

Please mention you found this job on Startup Jobs. It helps us get more startups to hire on our site. Thanks and good luck!

Get hired quickly
Be the first to apply. Receive an email whenever similar jobs are posted.
Apply for this job