Why Join Our Team?
POS Nation is a small company in a fast-growing, high-tech industry - and this is evident in everything we do. If you're looking for a cushy job at a Fortune 500 company, this is not for you. Being a part of a small company means that everything you do makes a significant impact on the business. This kind of responsibility is not for everyone, but it's hugely rewarding and fulfilling if you are successful.
We are looking for smart, hardworking, ambitious people who like technology. We want self-starters who can operate without a lot of direction and oversight. If you just want to be told what to do, this is not for you. Working at a small company means we expect everyone to contribute - we are highly flexible and big decisions are made fast, often with significant input from even the most junior team members. We shun red tape and TPS reports, but demand results.
Our Technical Support Specialists is a great role for someone looking to break into the tech field or for an experienced technician looking to join a small, fast-growing company. As a small business, our top priority is finding the right person, not just another employee.
What's it like working at POS Nation? https://youtu.be/8b9ikkkyElI
This job is based in our office in Charlotte, North Carolina. No hybrid or remote work is available for this position.
About the role
Ultimately, our Technical Support Specialist are problem solvers. As a support specialist, you will provide phone and email support to our customer base for their POS software and hardware. You will become a product expert of POS Nations software and work alongside our customers to help them run and manage their stores.
The ideal candidate will be a technical, critical thinker who understands technology and can use their knowledge to reach resolutions efficiently, while providing "white glove" customer service. We are looking for someone hungry to grow and learn.
What we Offer
Salary: $41,600-$52,000 per year, depending on experience