Skillz Inc. is hiring a

Technical Support Specialist

San Francisco, United States

About Skillz:

Today, people spend more time playing video games than they do playing all physical sports, and eSports are poised to become bigger than the NFL, NBA, MLB and NHL combined. Skillz provides the technology that powers an eSports industry forecast to exceed $9 billion in annual revenue by 2017.

As the eSports provider for over 1,600 game studios, Skillz enables any mobile game to be turned into a competitive eSport that can also be broadcasted on major streaming sites like Twitch and YouTube. Skillz accounts for more than 20% of eSports prizes, and we’ve already hosted more than 70 million tournaments for players in over 180 countries.

We’ve raised over $28 million in funding from well-known venture capital firms as well as major sports team owners from the NFL, NBA and MLB. In our quest to make gaming better for players and developers, we’re looking for savvy, passionate and hardworking teammates to help us build the future of sports. If you’re excited about defining a multibillion dollar industry, building an awesome product, or working with bleeding edge technology, Skillz just might be for you!

Our Culture:

We are true believers in electronic sports, so don’t be surprised if you see us playing mobile games at our desks or in the kitchen. At Skillz, this type of behavior is encouraged! You can also catch us at our weekly game nights playing anything from Starcraft to Cranium over dinner, while discussing new technologies or brainstorming ideas to improve our business.

Not a “gamer”? Don’t worry about it. Every Skillzian brings a unique perspective to the team, and we bond over plenty of activities that don’t involve games. We’re working to build a truly groundbreaking company, and we want top-notch people to join us in that mission. As the creators and leaders of a new marketplace, we work with a “do whatever it takes” mentality, and frankly, we get the job done!

Our team is comprised of passionate, intelligent and creative individuals who consistently seek out new challenges and knowledge. We embrace out-of-the-box strategies to propel our business forward, and foster a culture where every person’s voice is heard. Our team comes from diverse backgrounds, and our leaders have a strong history of funding, building and selling successful enterprises. If you're up for the challenge, we’d love to meet you.

The Role:

Technical Support Specialists are our first point of communication with developers who have questions or are looking for support with integrating our SDK. Our developers range from single person studios building games at home, to large studios looking to integrate us into their long-standing titles, leading to questions of all levels. While this isn't an Engineering position, It will work heavily and directly with our engineering team to escalate and triage new issues, and to help build documentation for known issues. We're looking for someone with a very strong Customer Support background who is looking to take their support game to a new level with a more B2B focused technical role. 

What you'll do:

  • Act as frontline support for 3rd party game developers looking to integrate the Skillz SDK for iOS and Android
  • Write articles and tutorials for developers that demonstrate best practices and workarounds for common issues
  • Communicate with 3rd party game developers and troubleshoot their problems
  • Work with internal engineering groups to solve problems with integration process
  • Discover and help implement new features and tools within our game developer portal
  • Debug, reproduce and triage bugs, develop and suggest workarounds
  • Work with the publisher relations and engineering teams to drive and improve our developer support process

Your Skillz:

  • Strong Customer Support skills with 2+ years of Customer Service/Support experience
  • Experience in both a static & dynamic language
  • Excellent communication skills, particularly written communication
  • Passion for video games
  • Experience working within ZenDesk
  • Motivated self-starter who likes working on very productive, fast-paced teams
  • Experience with game engines like Unity, Corona, and UDK are a huge plus!