Seon Design Inc. is hiring a

Technical Support Specialist - Tier I

Full-Time
 

 

 JOB SUMMARY

As our Technical Support Specialist, you will be responsible for providing phone support for all our customers; the support includes, but is not limited to, over the phone setup, procedures and troubleshooting of our products and equipment and customer interfaced systems.

JOB RESPONSIBILITIES 

  • Provide customer support and technical issue resolution via phone, email and other electronic medium
  • Provide training to external/internal customers in the use of Seon systems
  • Configuration of customer equipment to connect to Seon systems
  • Ability to provide excellent customer service in all situations
  • Ability to communicate technical terms in a non-technical format that our customers can understand for troubleshooting purposes
  • Provide support and assistance on other service activities
  • Engage in offsite training and/or installation of Seon products

REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE

  • Certificate from college or technical school; or 6 to 9 months related experience and/or training; or equivalent combination of education and experience
  • Min 1 year outstanding customer service experience
  • Familiar with proper phone etiquette
  • Knowledge of customer service principles and practices
  • Effective listening skills
  • Able to work independently and efficiently to meet customer needs
  • Excellent communication (oral and written), interpersonal and organizational skills
  • Experience with setup and troubleshooting multiple Microsoft windows applications
  • Knowledge of wireless networking and setup

 

Safe Fleet owns a portfolio of brands committed to saving life and property, reducing accidents and improving employee efficiency and job satisfaction. 
Our VISION is to be the leading global provider of safety solutions for fleet vehicles. 

We develop, manufacture and sell best in class high performance safety related products. Our products provide increased functionality and integrated solutions for fleet vehicle manufacturers and operators.

SEON Design Inc. is a division of Safe Fleet specializing in Video Solutions. 

Founded in 1999, Seon is a fast-growing fleet technology company that is the market leader in video surveillance for passenger transportation. As part of the Safe Fleet portfolio of brands, we are reimagining fleet safety; creating disruptive technologies. Our products encourage safe driving habits, protect passengers, and prevent pedestrian accidents. 

Our mission is to improve the lives of fleet operators and protect the passengers they are trusted to transport. We’ve got the perfect blend of entrepreneurial spirit and long-term stability, boasting a 20-year history of profitable growth. We’re a passionate, committed group of people that love what we do and who we work with.  

Our vision is to make the world a safer place which is why we started our United Against Bullying campaign (unitedagainstbullying.net) in 2013 to offer school communities tools, resources, and funding to stop bullying and empower young people to stand up against abusive behavior. 

 

This is a permanent full-time position, 40 hours per week.

Compensation is base salary. We also offer Paid Time Off, Health & Dental Benefits Package, Life Insurance & 401K Savings Plan). 

 

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