Viva Wallet is hiring a

Technical Support Specialist

Athens, Greece

APN is your best friend? A firmware update is always a good idea for you? Do you consider problem solving as your strongest skill? If we have just described a typical day of yours, then YOU might be the EXPERT we are looking to ‘’join our forces’’!

The role:

The Technical Support Specialist, will join our Technical Support Team (part of the Customer Service Dept) and support any hardware and software needs of our customers.

What we offer:

  • A competitive salary (based upon your super skills and experience)
  • A full-time contract
  • Annual bonus, upon performance
  • Smooth onboarding and continuous training on products and new systems
  • A great company culture with high integrity, teamworking, transparent communication, and regular feedback to develop further your skills
  • A chance to grow within a fast-moving European Fintech Company
  • An easy access to metro station (location in Athens)

Why us?

Because we are the first European entirely cloud-based neobank using Microsoft Azure with branches in 23 countries in Europe. Our mission is to change how businesses pay and get paid.

Viva Wallet is a Principal Member of Visa and MasterCard for acquiring and issuing services with direct connectivity to the Card Schemes. Learn more about us here: Viva Wallet ( Overview | LinkedIn

About you:

  • You are an excellent user (oral and written) of both English and Greek
  • You have worked for at least 1 - year as a 2nd level Technical Support Agent/ IT support, preferably in the Banking/ IT/ Telecommunications industry
  • You are extra confident with technology and familiar with CRM systems, software and hardware
  • You have a passion for serving customers and act with ownership and professionalism
  • You love solving problems and resolving conflicts in a cool and constructive way
  • You are able to work independently but also as a member of a team

If you join our team as a Technical Support Specialist, you will:

  • be a Viva “ambassador”: act as 2nd level point of contact for any technical issues of our customers
  • be the escalation point for our 1st level Technical Support
  • offer the most suitable solution to customers’ issues and become their trusted partner
  • troubleshot POS, software, payment gateway and various other credit card processing applications
  • diagnose and resolve problems using documented procedures and checklist
  • be challenged to achieve predefined qualitative and quantitative targets

If you share our passion and our culture excites you, here is your opportunity to become a genuine ‘’Viva Wallet’’ ambassador! You are only a ‘’click’’ away from your dream job, so apply now and we will be more than happy to contact and learn more things about you!

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