wappier is hiring a

Technical Writer (Remote-first)

Kifisia, Greece

WHO WE ARE:

wappier is building the Next Generation of Marketing Technology, by deploying AI and dynamically transforming data-driven intelligence into optimal consumer-centric interactions. By analyzing billions of data facts per day, wappier models, predicts, and influences each consumer’s behavior in real-time. The platform’s machine learning-based 3D data visualization, engagement amplification, next best action and pricing optimization solutions dynamically understand what each consumer needs in order to engage more, stay with a brand longer, convert quicker, and take an action. Enterprises can leverage a sophisticated suite of descriptive analytics to review the past, predictive analytics to forecast the future, and prescriptive analytics to affect future behavior maximizing their revenue and lifetime value for each individual customer.

wappier was founded back in 2016 with a vision to change the martech landscape by a team of 5 tech veterans. We are now a team of 90, with 70% of the company on engineering and data science roles. Backed by first-tier US VCs, and having reached cash-flow profitability, we expect to reach 120 people by Q4 2021 and 200 a year later.

The best is yet to come, come grow with us!


WHAT WE ARE LOOKING FOR:

wappier’s engineering team is seeking for a talented technical writer who learns quickly and embraces technology to create online product & technical content to help our integration partners integrate with our APIs & SDKs and our internal/external customers understand better the capabilities of our platform & services. This role will create written, video and interactive content on how to create & use wappier platform solutions. The position will report to wappier’s product team.


RESPONSIBILITIES

  • Develop and maintain comprehensive and high-quality documentation that meets organizational standards
  • Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
  • Include code examples from the engineering team and researches product use cases to fully understand product and explain how they’re used
  • Collaborate with product managers, product owners, developers, customer success teams to identify documentation needs and use cases
  • Manage complex documentation projects
  • Build strong working relationships with subject matter experts, technical leads, and other stakeholders
  • Be collocated with the product and engineering team building wappier platform

Requirements

  • Bachelor’s degree in Informatics/Computer Science or a related discipline
  • 4+ years of technical writing experience in English, with 2+ years of documenting APIs or developer tools
  • Proven resourcefulness, initiative, and adaptability. Ability to organize requests for documentation in a backlog and identify priorities
  • Ability to navigate ambiguity and deliver in fast-paced environments
  • Ability to read code / machine readable markup (one or more of Java, Kotlin, Objective C, Swift, C++, Python, node.js, JSON)
  • Outstanding writing samples
  • Capable of distilling technical concepts and capabilities to a variety of audiences
  • Capacity to own content from concept to delivery
  • Excellent written and verbal communication skills, with a keen eye for detail
  • Experience using a CLI, authoring in markup languages, and managing files in source control
  • Experience using wikis, Confluence and API doc tools or similar for documentation purposes


THE IDEAL CANDIDATE SHOULD ALSO HAVE

  • Ability to code in one or more of Java, Kotlin, Objective C, Swift, C++, Python, node.js
  • Previous experience in product development as a Software engineer or other role is a plus

Benefits

At wappier we are growing our team with the vision of having top performers who contribute directly to the growth of the company.

We offer:

  1. Stock option incentive plan
  2. Private health insurance plan for you and your dependents
  3. Annual training budget allocated to certifications and courses of your choice
  4. Employee referral bonus scheme
  5. Online yoga sessions

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.