About Altus Assessments:
Are you passionate about education, technology, and people and looking for a role at a fast growing company going global? If so, please read on!
We believe that great professionals are more than just book smart. We help academic programs find stronger applicants by delivering robust assessments of professional and personal characteristics. Over the past decade more than 200,000 applicants have taken our main assessment, the CASPerⓇ test, which is used widely for high stakes admissions for Medicine, Teachers Education, Nursing, Pharmacy, Dentistry and Optometry in the US, Canada, and Australia. CASPer uses everyday scenarios to evaluate for universally useful skills like communication, collaboration, ethics, equity, and resilience.
Together, we tackle some tough problems (like how to evaluate empathy in someone who wants to become a doctor), and some less tough ones (like what to order for the test support meal). We are looking to expand our CASPer test support team with a group of tech savvy and collaborative quick learners, who thrive in a fast paced environment. If you thrive in a small start-up, with autonomy to make decisions, act quickly, and continuously improve, then this is the place for you!
We are looking to grow our test support team by hiring a great group to fill the roles of Test Support Agents. As a member of the test support team, your main goal is to assist the CASPer applicants before, during, and after their CASPer test via Altus’ live online chat support system. You will act as the face of Altus Assessments and the CASPer test, helping applicants navigate through their test and providing exceptional support every step of the way. This encompasses anything from helping an applicant through the CASPer account onboarding process, providing technical support by troubleshooting any issues they may be experiencing, screening applicants for signs of cheating, and providing emotional support and encouragement to applicants who may need it. You will aim to ensure a smooth, friendly experience for every single applicant that takes the CASPer test. Due to the nature of the position, it is essential that every member of the test support team has phenomenal communication skills, typing skills, and the ability to work well with a group in a fast-paced environment.
The ideal candidate for this role has the following attributes:
Job Details / Time Commitment:
Meal provided per CASPer test support shift
More Info about Altus Assessments and CASPer:
Visit the Altus Assessments company website here: https://altusassessments.com/
Visit the CASPer website here: https://takecasper.com/
* Please note that it is considered a conflict of interest if you intend to apply for any further higher education. The CASPer test is increasingly used in admissions across many different programs and as such, we are unable to consider applicants for the Test Support Agent position who have future academic plans.