Altus Assessments is hiring a

Test Support Agent (Melbourne)

Melbourne, Australia

About Altus Assessments:

Are you passionate about education, technology, and people and looking for a role at a fast growing company going global? If so, please read on!

We believe that great professionals are more than just book smart. We help academic programs find stronger applicants by delivering robust assessments of professional and personal characteristics. Over the past decade more than 200,000 applicants have taken our main assessment, the CASPerⓇ test, which is used widely for high stakes admissions for Medicine, Teachers Education, Nursing, Pharmacy, Dentistry and Optometry in the US, Canada, and Australia. CASPer uses everyday scenarios to evaluate for universally useful skills like communication, collaboration, ethics, equity, and resilience.

Together, we tackle some tough problems (like how to evaluate empathy in someone who wants to become a doctor), and some less tough ones (like what to order for the test support meal). We are looking to expand our CASPer test support team with a group of tech savvy and collaborative quick learners, who thrive in a fast paced environment. If you thrive in a small start-up, with autonomy to make decisions, act quickly, and continuously improve, then this is the place for you!

Your role:

We are looking to grow our test support team by hiring a great group to fill the roles of Test Support Agents. As a member of the test support team, your main goal is to assist the CASPer applicants before, during, and after their CASPer test via Altus’ live online chat support system. You will act as the face of Altus Assessments and the CASPer test, helping applicants navigate through their test and providing exceptional support every step of the way. This encompasses anything from helping an applicant through the CASPer account onboarding process, providing technical support by troubleshooting any issues they may be experiencing, screening applicants for signs of cheating, and providing emotional support and encouragement to applicants who may need it. You will aim to ensure a smooth, friendly experience for every single applicant that takes the CASPer test. Due to the nature of the position, it is essential that every member of the test support team has phenomenal communication skills, typing skills, and the ability to work well with a group in a fast-paced environment.

Requirements

The ideal candidate for this role has the following attributes:

  • Reliable
  • Patient
  • Flexible schedule and ability to adapt
  • Friendly and empathetic with a professional, positive attitude
  • Outstanding communication skills (English)
  • Ability to thrive in fast-paced environments and stay calm under pressure
  • Very comfortable using computers and confident in technical skills
  • A quick-thinker / problem solver
  • Able to think rationally, prioritise tasks, and clearly articulate and execute a plan
  • Customer Support experience preferred


Job Details / Time Commitment:

  • Casual role
  • Test support will take place onsite at the CASPer Test Support location (office space in Melbourne CBD).
  • 3-6 hours per test support session, 1-3 times per month.
  • After hours and weekend work, typically. Work hours are dependant upon testing schedule and test support needs.
  • Potential for minimal part-time work with flexible hours to answer CASPer applicant questions on non-test days, on an “as needed” basis.

Additional Requirements:

  • Able to travel to the test support location (office in Melbourne CBD) for support shifts
  • Access to personal computer
  • Fluent in English (French/English bilingual is an asset)

Benefits

Compensation:

$20/hour (AUD)

Meal provided per CASPer test support shift


More Info about Altus Assessments and CASPer:

Visit the Altus Assessments company website here: https://altusassessments.com/

Visit the CASPer website here: https://takecasper.com/


* Please note that it is considered a conflict of interest if you intend to apply for any further higher education. The CASPer test is increasingly used in admissions across many different programs and as such, we are unable to consider applicants for the Test Support Agent position who have future academic plans.

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