What are we doing?
Personalised customer support is at the heart of TransferWise, but our systems make these experiences possible. As we scale, we need to make sure that our tools and processes are scaling with us. As customer support trends and customer preferences are shifting, we are looking into optimizing our channel strategy and solutions.
We work to enhance customer support by maintaining and constantly improving the tools our agents use to help our customers. We build workflows and automation to make sure the customer facing teams can spend their time on value added interactions. It means we are there to support them and consult on solving their use cases on our tools including email, chat and phone.
You’ll be working with the Customer Support Products team to maintain and improve the systems our agents use on a daily basis for scheduling and managing customer interactions. As a system admin you will be responsible for optimising the configuration of our systems while at the same time addressing the needs of its users. You’ll liase with operational teams on improvement requests and act as a point of contact and consultant for system related issues.
Nice to have
A bit about TransferWise:
Since 2011, we’ve had a clear mission: money without borders. Built by and for people who live global lives, we’re the fairest, easiest way to manage your money across borders.
We’re just at the beginning of our story and we’re growing at an incredible pace. We won’t stop until anyone, anywhere can send, spend and receive money wherever they are, whatever they’re doing. There’s still heaps to do and we can’t do it alone.
At TransferWise, you’ll be joining a movement of people who believe in a better, fairer, more transparent way of moving money around the world. You’ll collaborate to do your best work and take on problems that no one has looked at before.
If you’re keen to learn, grow, try new things and aren’t afraid of a bold plan, you’ll fit right in.
How we work:
At TransferWise our strategy emerges from the collective brainpower of all our people, who are organised in dozens of independent, autonomous teams. Teams stay closest to our customers, so they choose what problems to solve and where to spend the most time.
You’ll experience radical levels of ownership and empowerment within your role. Plus the opportunity to see the direct impact of your work on our customers.
If you’d like to understand our culture and product better, here’s a few articles for you to read: Autonomous teams, Product = people, What’s next for TransferWise, Building conviction, Anatomy of the founder interview.