Acolad is an international leader in language and content solutions, services and technologies. Represented by the brands Acolad, TextMaster and Ubiqus, the group is present in 25 countries and has a network of over 2,500 internal experts worldwide and +20,000 external linguists.
At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed.
Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent (like you!) to support our mission to drive growth and innovation across some of the world’s leading brand.
We are currently looking for a Translation Project Manager (Dutch, French & English speaker) to join our entity Ubiqus in Mechelen!
The Translation Project Manager will be responsible for the day-to-day management of customer translation orders according to customer requirements and Acolad standards. This person will be a part of our Language Service team and will work on deliveries for a portfolio of customers.
Responsibilities:
- Day-to-day management of a portfolio of clients from A to Z (account management -> project delivery)
- Client facing and client relationship management
Project management:
- Management of translation orders according to customer requirements and group standards.
- Close collaboration with customers, account managers and translators/linguists.
- Follow-up to ensure the respect of project requirements, deadlines, budgets, KPIs, deliverables
- Organisation and monitoring of overall workflow processes and timelines including service delivery (translation, revision, review and other linguistic services).
- Process improvement and linguistic quality optimisation in view of client retention and long term partnerships.
- Monitoring of Service Delivery related KPIs, e.g. adherence to deadlines, vendor costs, in-house costs, productivity, volume per service and per language combination, number of complaints
Requirements
- University Degree
- 2 years experience in service/project management or in similar roles (preferably related to Language Services).
- Fluent Dutch, French & English is required.
- Experience in managing customer relationships.
- Outstanding listening and communication skills.
- At ease working remotely (by phone, web meetings, etc.)
- Strong organisational skills in order to meet tight deadlines and coordinate heavy workloads or complex project situations.
- Honesty and integrity
- Autonomy, perseverance, strong team spirit and proactive attitude.
