TX - Customer Service Representative/ Inside Sales

Stuart Hose & Pipe, a SunSource company, is the leading hose and pipe distributer in the Southwest with over 70,000 in-stock products.  We service a vast range of markets including Oil & Gas, Petrochem, Industrial, Food & Beverage, Construction, Agriculture and many more.  Our team of experts raise the bar.  www.stuarthose.com The Industrial Inside Sales and Customer Service Representative will be responsible for sales of fluid conveyance products to businesses and industrial establishments over the telephone and internet. The Industrial Inside Sales and Customer Service Representative will maintain accounts and conduct day to day activities, resolve conflict and ensure customer satisfaction. Daily activities include heavy phone and internet correspondence with customers and vendors; source custom, non-standard, value added solutions; enter all sales orders and purchase orders into the operating system; and set up part numbers and manage contract files. Job Duties:

Sell hydraulic and industrial hose, gasket products and maintain customer accounts

Take orders via phone and email

Enter orders and product quotes into the operating system

Emphasize salable features, quotes prices and credit terms and prepare sales orders for orders obtained

Estimate delivery dates based on knowledge of production and delivery schedules and inventory

Prepare reports of business transactions in company database

Work with account managers to keep account activities up to date

Investigate and resolve customer challenges with deliverables

Requirements:

3 years related experience and/or training; or Bachelor's degree is preferred, but not required

Must be able to successfully function in a fast paced, high volume environment utilizing Microsoft Office tools such as Word, Excel, etc.

Knowledge of hydraulic and industrial hose/ components including pipe, valve and fittings is preferred, but not required

Work Environment & Physical Demands:

This position works in an office / warehouse setting, with some outdoor exposure during the workday. While performing the duties of this job, the employee is frequently required to stand. The employee must occasionally lift and/or move up to 50 pounds.