Taptap Send is hiring an

US Country Lead

New York, United States
Full-Time
Remote

About us

Taptap Send is VC-backed (including by Reid Hoffman), rapidly growing and a great place for those looking for both impact and a fast-paced tech startup environment. Read more about the journey in Reid Hoffman’s words.

Our product is an app-based solution that lets immigrants send money back home to emerging markets instantly and at very low prices. Since launching in summer 2018, we’ve already moved tens of millions of dollars and reached tens of thousands of customers. We’re live in seven European countries, and we support payments into Senegal, Mali, Zambia, Guinea, Ghana, Ivory Coast, Cameroon, Kenya, Madagascar, and Bangladesh; with lots more countries launching soon.

Global remittances account for over $500 billion annually, most of which moves back into developing countries. But the market is dominated by traditional services that are expensive, can take days to arrive, and have limited reach in rural areas. We're helping people to send that money instantly and securely at a fraction of the cost.

In addition to Reid Hoffman, we are backed by Canaan, Flourish Ventures, Helios and others. Our team is based across London, New York, Paris and Brussels and we pride ourselves on hiring exceptional talent -- our team members come from a wide variety of top-tier tech companies, professional services firms, and industry leaders, including Twitter, Yahoo, Amazon, Google, McKinsey, Bain & Co, KPMG, Cravath, and Vodafone.

To continue our rapid growth, we're looking to bring on people who are passionate about our mission and excited to work in a small start-up environment.  We have competitive salary and stock options and great benefits, and we were recently rated one of the best companies to escape to by Escape the City's "Escape 100".  

The Role

We are  on a mission to bring affordable, instant, and convenient money transfer around the world. Right now, customers can send from the UK and the EU. We’re looking for a strong generalist who’s ready to pound the pavement and sweat the details with customers, regulators, and partners to help us open up access to Taptap Send in the US and Canada. You’ll tackle the operational aspects of scaling a company with a global footprint -- opening new offices, obtaining regulatory licenses, and building back office processes. You will create a launch strategy for the US and Canada and build the team that can execute it. You will conduct customer research, plan events, design advertising campaigns both on and offline, and source and direct community ambassadors. After launching the service, you’ll transition into a Growth Director role and lead ongoing marketing efforts.

Responsibilities

  • Drive and lead key market expansion activities -- you’ll draft policies, respond to requests from regulators, find office space, and build the partnerships required to accept customer payments in new sender markets
  • Develop initial launch strategies -- you’ll interview customers, analyze data, and design the strategy and sequencing for launching with a bang in new sender markets, including multi-channel marketing campaigns
  • Build and manage regional growth marketing teams -- you’ll build out teams of full and part time marketers and community ambassadors that will put Taptap Send on the map and power our growth

Requirements

  • 5+ years of experience in a high-performing, fast-paced environment (tech, professional services, political organizing or campaigning, etc.)
  • Some experience with people management, including hiring and structuring  teams
  • Passion for working with and for migrant communities
  • Creativity and communication skills to build a brand from scratch
  • ‘No task too small’ mentality and willingness to delve into gritty details to get things done
  • Experience building strong relationships with internal / external partners as well as executive leadership
  • Proficiency in French or other languages preferred (surprise us!) 
  • Interest in consumer financial products and services, especially payments and/or remittances
  • Frequent domestic travel
  • Right to work in the USA (TN visas, H1B transfers, O1 also ok)

Benefits (US)

  • Competitive salary (based on experience)
  • Medical, vision, and dental insurance
  • Unlimited leave
  • Flexible hours
  • Regular team events
  • Professional development opportunities (e.g. language lessons, trainings, etc.)
  • Taptap equipment (laptop, accessories)
  • Work from home desk stipend

Taptap Values

  • Impact first.
  • Team next.
  • Accept reality, propose solutions.
  • Win with grit.
  • Be proactively candid, with yourself and others.
  • Love the particular.
  • Own it.
  • Create positive energy. Maybe, even have fun.