Onfido is hiring a

User Experience Researcher (UXR)

London, United Kingdom

Who is Onfido?

Onfido is the new identity standard for the internet. Founded in 2012, our vision is to create a more open world where identity is the key to access. In a nutshell, we use groundbreaking machine learning - facial biometrics and document verification - to help you prove that you’re you. In doing so we can connect you to the services you need and love more easily, speedily and safely than ever before, whether it’s sharing a car or opening a bank account.

That’s how we give companies like Revolut, Zipcar and Bitstamp the assurance they need to onboard customers remotely and securely across 195 countries. We’ve also received over $100 million in funding from world-class tech investors including Microsoft and Salesforce… and we’re just getting started.

About the role

User Experience Researchers (UXRs) help everyone focus on the user. In this role, you will create understanding and empathy around user needs, stated and unstated, for the entire product team including designers, product managers, and engineers. Your research will help us create useful, usable, and delightful new products and features for people as well as continually innovating on our existing products.

Previously, Product Designers have taken on the responsibility of user testing, but we’re now building out a dedicated user research team. You’ll be joining a Sr. User Researcher and a supportive design team, and your mission will be to utilise a wide range of user-centric research methodologies to provide actionable insights to our product team and become a champion for user research within the wider company.

You’ll achieve this by:

  • Designing, organising and conducting primary research, exploring the behaviors and motivations of our users through various methods such as field visits, ethnography, surveys, usability testing, and data analysis.
  • Inspiring change at all stages of product development by delivering compelling, written, in-person and visual presentations on your findings.
  • Creating, refining and documenting our user research process, and helping up-skill the team where possible
  • Working autonomously, whilst knowing guidance is there if needed


Who are we looking for?

In a business like ours that is changing fast and pushing boundaries, a growth mindset is a must. Someone with a curious and analytical mind will help us ask the right questions and use data smartly. Creating customer buzz is also a big deal for us, so we want to know that you’re customer driven, able to give voice to internal stakeholders and champion external clients and end-users alike. And to be a great fit at Onfido, we look for individuals who share our values:

  • succeed together
  • take pride
  • learn things, share them
  • find a better way
  • create customer buzz

You can learn more about our team and the work we do on our Onfido blog.

On our wish list is a combination of...

  • Ideally 4-5 years working in user research, UX, or design research role (experience with a variety of qualitative research methods)
  • Experience working in a design team and working on digital product (SaaS prefered)
  • Have a keen curiosity and thirst for learning ; Enjoy ambiguity and have a passion for finding clarity in the unknown
  • Likely drawn to and studied psychology, anthropology, or other social sciences
  • Experience or familiarity with quantitative methodologies (nice to have)
  • Experience working within the tech industry & scale-ups (nice to have)


We're committed to making Onfido a fantastic place to work, so we go to great lengths to set you up for success:

  • Share options
  • 25 days holiday, plus bank holidays
  • Pension with The People’s Pension (employer contribution 4% of base salary)
  • Sanctus mental health coaching
  • Flexible working
  • Payroll Giving
  • Free yoga classes, 5-a-side football bookings
  • Unlimited budget for any software or books you need
  • Free languages classes (currently Spanish, French and English)
  • A fully stocked kitchen with unlimited breakfast, drinks, snacks and fresh fruit every day
  • Clubs: Coding, Running, Theatre, Games, Poker, Movies +more
  • ‘OnFriday’, weekly company wrap up and colleague drinks
  • Quarterly socials (e.g. cookery classes, go-karting and private cinema trips)

What next?

Apply! We’ll then assess your application against the role and other applicants. If successful we’ll then begin a two-way conversation where we both can find out a bit more about each other. Typically, a do-at-home problem solving task or scenario will follow, before closing out with onsite technical and behavioural conversations with the team.

The process from application to completion should take two to four weeks, depending on diaries.

We're proud to be an equal opportunity employer and we value diversity at Onfido. We don't discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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