FutureLearn Ltd is hiring a

User Experience (UX) Researcher (FTC)

As one 3rd of the Product organisation, we are a team made up of 3 UX researchers, 7 Digital Product Designers, 2 Design leads, a Head of UX and Director of Experience.

Driven by a balanced combination of data, research, expertise & creativity alongside an unrelenting curiosity. We translate business strategy and customer needs into powerful experiences across the platforms and devices people use every day. Our team culture is open and honest, built on a foundation of radical candour, with collaboration at the heart of it.


We’re looking for a Mid / Senior level UX researcher with previous experience of conducting user research in a digital product setting, to work with our UX Research and Design team on a 12 month maternity contract.

You should have experience of:

  • Confidently planning and scoping research projects to meet objectives.
  • Using a selection of qualitative and quantitative user research methodologies, with a solid understanding of how to use them appropriately.
  • Hands-on facilitation and interviewing with a variety of people, ideally including global participants.
  • Using relevant software tools and technology to conduct and deliver research.
  • Testing ideas, prototypes and live products on mobile and desktop.
  • Recruiting participants.
  • Presenting findings and recommendations to stakeholders.

Experience of delivering research for learning platforms, ecommerce or marketplace platforms, apps and service design projects is a bonus, but not essential.


You will be:

  • An excellent listener with a natural empathy for people and a passion for understanding their feedback and underlying needs, values and motivations.
  • A critical thinker and analytical problem-solver; able to identify focussed research objectives, balance user and business needs, demonstrate rigour and gather insight methodically.
  • An excellent communicator, with the ability to get your ideas across easily, confidently and succinctly, both verbally and in writing, to different audiences.
  • Very comfortable gathering, analysing and presenting insights from qualitative data.
  • Comfortable gathering, analysing and presenting insights based on quantitative data - at minimum using basic descriptive statistics to summarise and interpret survey data. An ability to interpret platform data (e.g. via SQL, Google Analytics or collaboration with Data Scientists) is a bonus.
  • Familiar with the implications of the GDPR (General Data Protection Regulation) for research.
  • Proactive in staying up to date with developments in UX research and keen to develop your expertise.
  • Creative, efficient and pragmatic in your approach. You’ll make the most of available resources, focus on impactful objectives, be ready to adapt methods where appropriate and be able to quickly develop recommendations based on evidence.
  • Comfortable working independently and managing your own work within projects, whilst knowing when to seek guidance.
  • Happy to work with light direction, be flexible and accept specific direction as required.
  • Comfortable working on a few tasks concurrently, happy to switch focus when needed.
  • Highly organised, with great time-management.
  • Enthusiastic about collaborative working and encouraging others to get involved in research.


Higher education is being rapidly disrupted by digitisation, globalisation and industry moving into the educational space. At the same time, people’s job security is at risk from rapidly evolving industries, robotics & AI, increasing demand for up-to-date technical, data, digital skills, and shorter job spans. Increasingly we are all transforming into lifelong learners, looking to upskill, reskill or entertain ourselves via effective educational content that provides quality, credentialed and recognised outcomes. In emerging markets the internet is accelerating this trend and opening up access to educational products from universities or institutions thousands of miles away, where previously cost, travel or admission requirements would have made study impossible.

FutureLearn was founded 7 years ago by the Open University, with the purpose of transforming access to education. Our mission is to ride the wave of these trends, and meet the needs of the professional lifelong learner. With new investment from the SEEK group, FutureLearn is now looking to expand globally, focusing on providing credible and valued lifelong learning pathways to professional learners, anywhere, any time from a mix of institutional and industry partners. FutureLearners live and breathe the company values and have a strong connection with our purpose,


We offer lots of flexibility, competitive benefits and a cool work environment. At FutureLearn, we look after each other.


Please use our online form by pressing 'Apply for this job' below, including your CV and a cover letter telling us why you'd like to come work with us. Don’t forget to include your salary expectations.

This role will be fully remote whilst FutureLearn's office in Camden is closed. Once the office is open again this role will be full time.

Closing date for applications will be the 28th September

You must be available to begin working with us by October 2020

We can't wait to meet you!


We believe diversity matters and want to create an environment where that diversity can flourish. We encourage everyone to bring their whole self to work, regardless of gender, age, sexual orientation, race or disability.


We encourage freelancers and people who have been made redundant as a result of COVID-19 to apply for opportunities at FutureLearn. We believe that in these difficult times, good employers have to rise to the occasion and play their part in the community. At FutureLearn, we take care of each other.