Big Health is hiring a

User Happiness Officer

London, United Kingdom
Part-Time
Remote

At Big Health we’re creating the first generation of “digital medicine” in order to help 1m people back to good mental health by 2020. Our personalized behavioral programs are automated so they’re highly scalable, yet backed by gold-standard scientific evidence.

Our first product, Sleepio, is a digital sleep improvement program that features proven cognitive and behavioral techniques but is designed to feel more like entertainment than medicine. Delivered by your virtual animated sleep expert The Prof and his narcoleptic dog Pavlov, Sleepio has been the subject of 14 peer-reviewed scientific papers to date including three randomized controlled trials (RCTs).

The community is growing fast so we’re looking for a remote, part-time User Happiness Officer in the US Pacific time zone, or in London, UK (Great Britain Time), to consistently delight and support our members. As a member of our Customer Happiness team, you will respond to members’ questions about the program and help to look after the community.