Braintrust is hiring a

User Journey Copy Writer [REMOTE]


Braintrust is the only network that gives in-demand talent all the freedom of freelance with all the benefits, community and stability of a full-time role. As the first decentralized talent network, our revolutionary Web3 model ensures the community that relies on Braintrust to find work are the same people who own and build it through the blockchain token, BTRST. So unlike other marketplaces that take 20% to 50% of talent earnings, Braintrust allows talent to keep 100% of earnings and to vote on key changes to improve the network. Braintrust is working to change the way freelance works – for good.

  • CONTRACT TYPE: Freelancers, contractor | No C2C
  • LOCATION: Work from anywhere - EST | Partial overlap
  • Rate: $50-$80/hr
  • ESTIMATIED DURATION: Part time | 20 hrs/wk - Short-time


Working knowledge of how to design a customer journey flow with 2-5 years of prior experience as a copywriter, UI/UX designer, or product manager while working closely with end customers.


Your success will depend on your ability to:

  • Have a customer-focused mindset to write lightweight copy that has a high impact with little noise.
  • Prioritize your activities to support and improve customer experience and focus on the actions that are most impactful for product success.
  • Provide deep customer empathy with a curious mindset.
  • Capture and synthesize design and development needs and support company objectives.
  • Create a path for customer adoption.
  • Work independently in a fun and high-velocity environment with all levels of leadership, all kinds of information, and exercise sound judgment where clear guidelines may not exist.
  • Have the awareness, conviction, and patience to make course corrections.
  • Understand how to balance product velocity and perfect copywriting.
  • Understand how to lead multiple products/projects at different stages while staying. organized.
  • Are comfortable addressing and resolving ambiguity.
  • Recognize and appreciate the diversity of thought and perspectives and use them as a stepping stone to help you open the door to ideas that work.


We are looking for a User Journey Copywriter who can:

  • Craft copy and content for kick-ass user experiences.
  • Leave an impression that's as memorable as it is fun.
  • Create an amazing Call-to-Action.
  • Craft easy-to-read content that informs and inspires using only a few words.
  • Take readers on a journey that educates them while also persuading them.
  • Help users move forward in their use of our product.
  • Help a customer grok a complex process yet feel that it’s simple.
  • Understand a customer’s psychology in order to write engaging content for web application pages and wizards.
  • Understand a prospect’s psychology in order to write marketing content that converts at multiple touch-points such as the website, landing pages, emails, and printed media.
  • Discover the best voice for varying contexts - different types of customers at different stages in their journey will require different voices to educate and encourage them to keep moving forward to the next stages.
  • Proofread text for accuracy and quality to launch error-free content.
  • Meet with internal domain experts to understand the right message, brand voice, and user intentions.
  • Collaborate with product and engineering teams to interpret creative direction and technical information and turn them into persuasive copy concepts.
  • Collaborate with PR and marketing teams to brainstorm and develop a variety of marketing materials.
  • Write engaging transactional emails and text messages that users will open and click through to visit the application for further steps or to get valuable information.
    A/B Test: Iterate, refactor, stabilize and launch your copy - learn what worked and what didn't, then do it again to incorporate your learnings.

Apply Now!


Qualified candidates will be invited to do a screening interview with the Braintrust staff. We will answer your questions about the project, and our platform.  If we determine it is the right fit for both parties, we'll invite you to join the platform and create a profile to apply directly for this project.  

C2C Candidates: This role is not available to C2C candidates working with an agency. If you are a professional contractor who has created an LLC/corp around their consulting practice, this is well aligned with Braintrust and we’d welcome your application.  

Braintrust values the multitude of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

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