Decrease user frustration and increase user happiness
Phone support is the newest addition to User Operations at Stripe, and we need a group of warm, energetic, enthusiastic people to help us get it up and running.
In this role, you'll wrestle with novel problems, put on your detective hat, steeple your fingers, and Sherlock your way to solutions that leave our users relieved and delighted. You should be passionate about helping people, improving products, and making sure we meet our users' current and future needs. Phone support at Stripe starts from a place of warmth and empathy, then digs into the user's issue to find (or create!) a solution. If you love problems with no clear answers, get bored providing rote solutions to easy problems, and wish you could use your quick thinking skills more often, we'd love to meet you!
Your day at Stripe won't involve canned responses or living in a phone booth—we want you to build relationships with other teams! You will often need to interact with our engineers, designers, risk analysts, new markets team, and others while advocating for our users! Every person you interact with at Stripe has the power to help you keep users happy.
Stripe is live in 19 countries with over 100 supported currencies and rapidly expanding to power the online payments infrastructure throughout the world. User Operations team members are spread around the globe in the UK, the continental US, Germany, Ireland, France, Japan and Australia.
User Operations at Stripe interacts with people from a multitude of backgrounds, and our team has grown to match that diversity. People on the team have previously provided support at MIT and Ringling Bros., run an indie bookstore chain, created a sustainable seafood business, trained as a professional chef, and so on. Some of us own our own businesses (powered by Stripe of course!) and some of us write or bake. We value our diversity and are actively searching for ways to increase it. If you consider yourself or your background non-traditional in any way, we want to chat with you!
If you have a strong empathetic personality, excellent writing skills, lightning fast research skills, an insatiable curiosity, and an aversion to users having anything less than a stellar experience, we want to hear from you!
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