Artsy is hiring a

User Researcher

Berlin, Germany

Artsy’s mission is to expand the art market to support more artists and art in the world. Artsy has created the world’s largest two-sided art marketplace, with more than 1,000,000 works by 100,000 artists from 4,000 of the world’s leading galleries, auction houses, art fairs, and institutions across 190 countries.


 

We are seeking a User Researcher to ensure that product development, decision making, and business strategy are built upon a strong undercurrent of knowledge and understanding about our consumers and partners.

This role reports into Design, as your work will define the way Artsy is experienced by collectors and partners, but you will be working closely with other functions such as Product, Data, and Marketing. Your insights will directly inform both the direction and design of the product.

As Artsy’s User Researcher, you will be responsible for broadening our understanding about our most complex questions. You'll drive the research roadmap and ensure that our products and services are useful with impactful precision. You will work with our cross-functional product teams, designing and executing research throughout the product development cycle. Key initiatives include research support for product teams, customer lifecycle mapping and exploratory holistic run-ahead research.

Key Responsibilities

  • Define, plan, and conduct user research, in US and sometimes international markets.
  • Generate a holistic view of our consumer and partner behavior across markets, and proactively identify gaps and opportunities for new research. Lead the company in sustaining command of this evolving perspective over time. 
  • Deliver actionable insights to the product, design, and marketing teams. Produce generative research that uncovers opportunities. Drive development of the research roadmap.
  • Advise and facilitate evidence-based product and design decisions.
  • Train supporting team members that will help with executing studies, or conduct smaller studies independently.
  • Drive and evolve our user research practice, with a front-of-industry perspective on best practices and methodologies.
  • Advocate research findings to diverse audiences through written reports and in-person presentations. Evangelize user research best practices across the company.

Candidate Qualifications:

  • 5+ years of research experience (preferably in a consumer-facing company)
  • Experience integrating research, identifying needs, and product opportunities 
  • Understanding different research methods, including when and how to apply them during the product development process.
  • Experience in survey design, statistics, and experimental design
  • Familiar with quantitative research methods (metrics and A/B tests), and are able to synthesize quantitative data with qualitative user research.
  • Driven, self-sufficient, able to execute with autonomy and capable of prioritizing across a number of tasks and projects.
  • Experience communicating and collaborating across teams; sharing complex information to non-tech people

Artsy Values

Artsy has five core values that will inform your experience at Artsy.

For the Love of Art: We have relentless curiosity, empathy, and passion for collectors, artists, and the art market. We are here to make the art world more fair and welcoming.

Own Our Outcomes: We are all individual owners of Artsy’s shared success. We are resourceful and resilient, and to get the job done, we each take responsibility for our outcomes.

Lead with Openness: We trust in our teammates. We seek diverse perspectives, communicate authentically, and act with integrity. A more open art world starts with us. 

Transform Together: Our mission asks us to challenge the status quo. We embrace feedback, learning, and change so that we can transform our industry, our company, and ourselves.

Impact Over Perfection: Using both art and science, we debate and decide swiftly and iterate on our plans as we learn. To make the biggest impact, we prioritize speed and clarity of action over perfection.

Artsy is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.