Deliveroo is hiring a

User Researcher

London, United Kingdom

At Deliveroo, our mission is to bring the world’s local restaurants into everyone’s home or office - fast.

We work with hundreds of local premium restaurants to deliver their meals to homes and offices everywhere. Our customers are as passionate about great food as we are — and we get fantastic food to them in just 30 minutes on average!

We're growing quickly, having already launched in several countries across Europe, with many more launches in the works.

Design at Deliveroo takes centre stage.

Our mission is to build the best food delivery experience in the industry. To do this, we design, build and maintain a range of apps for our customers, drivers, restaurants and internal teams - all of which are mission critical to our company's operations. We also create packaging for our restaurants, international marketing campaigns both on print and in digital, company apparel for our team, and when time allows for it, mugs.

We're a small but effective team that supports the entire business across multiple countries in delivering a fantastic Deliveroo experience that is unique and delightful every step along the journey, and ensure that we reach both new and existing customers in a way that is effective and memorable.

We're looking for a smart, tenacious and detailed User Researcher to join our growing research team.

As a User Researcher on our London-based team, you will:

  • Establish a plan and toolkit for explorative and directive user research that helps question and validate our design and product assumptions
  • Plan and execute field research, surveys, user interviews, diary studies and usability tests with our customers, restaurants and drivers to understand how we can serve them better
  • Work with our data scientists and engineers in identifying trends and patterns in user behaviour to support and aid your research
  • Turn your insights into recommendations and actions for our design team and product management
  • Work with the team on challenging, validating and iterating on wireframes and visual designs to ensure insights generated by your research are being considered in our design decisions
  • Support the entire design team in setting a common standard for how design is done at Deliveroo
  • Be exposed to the whole business, in an environment where your ideas count
  • Contribute to a learning organisation: you'll help defining how we work together, and how we build a great product
  • You have experience working with agile methods (kanban or scrum)
  • A good sense of humour and a great music taste :)
  • A stash of kangaroo GIFs (cat GIFs tolerated).