Talkdesk is hiring a

Product Designer - Porto

Porto, Portugal

Together at Talkdesk, we’re building a future of brilliant customer interactions. We have the cleverness, curiosity, and grit to make us a team of customer heroes: thinkers, achievers, and dreamers who believe that our world-class SaaS platform can influence a new kind of customer interaction.

Talkdesk started from a hackathon win in 2011 and has since become one of the fastest growing companies in the world, a Gartner Magic Quadrant Visionary, and enabled billions of customer interactions using our platform. With $124.5 million in backing from DFJ, Salesforce Ventures, Storm Ventures, and Viking Global Investors and supported by the successes of our 1,400+ customers from Peloton, IBM, Wounded Warriors Project, and MongoDB, Talkdesk is disrupting a $40+ billion stagnant market.

We’re now looking for the new members of the Talkdesk family - those ambitious, driven, and collaborative individuals who thrive in a fast-paced environment and will push us to do even greater things together. If you would like to help us shape the future of Talkdesk, come along with us on our journey - your dream job is waiting!

At Talkdesk we’re reimagining how people experience contact centers. We’re building an enterprise product, without all the complexity, that truly transforms how our customers conduct business. We use design and prototyping to guide early product development, bring greater clarity to engineering goals, and develop a UX-grounded point of view. We impact thousands of people by designing tools that help drive empathy in human interactions through technology.

You are a self-motivated systems thinker who is happiest when solving highly ambiguous, multifaceted problems in elegantly simple ways. You’re an effective communicator and facilitator that enjoy validating ideas with product, engineering peers and get customer feedback as well. You care about all the details of design both on and off the screen and have a desire to put things in the world that have a meaningful impact on people’s lives and thrive in a collaborative environment that values team over titles.

Responsibilities:

You will tackle deeply complex usability problems, we’re looking for designers who can see beyond the obvious and can execute on a vision for what modern customer experience could become. You’ll be performing research, creating wireframes and user flows, designing and testing. We have a number of product personas to consider and a wide range of workflows that vary from business to business. You'll be working side by side with other designers, product and a cross-functional engineering team responsible to deliver features on specific product area.

Requirements:

  • 3+ years of experience in a similar position
  • Ability to design end-to-end from discovery to execution, lo-fi & hi-fi prototyping skills
  • Excellent communication and experience collaborating closely with PMs, developers, designers, and other team members
  • Experience or interest in SaaS or enterprise applications
  • Passionate about solving complex UX challenges, high-level product vision
  • Able to give and receive feedback
  • Proactiveness and autonomy. We value people that are self-driven taking responsibility to drive their tasks successfully

Please, submit your portfolio featuring examples of product, enterprise projects that you can share with us (Online or PDF).

Applications without a portfolio will not be considered.


The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

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