Airbnb is hiring an

UX Writer, Guest

Beijing, China

About Airbnb

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to 4 million Hosts who have welcomed over 800 million guest arrivals in almost every country across the globe. Every day, Hosts offer one-of-a-kind stays and unique Experiences that make it possible for guests to experience the world in a more authentic, connected way.

About Airbnb China

The company has increased its investment in China and experienced rapid growth since officially entering the market at the end of 2015. Airbnb continues to  focus on product localization and innovation to better serve local users and enhance the user experience, nurture a trusting local community, and engage Chinese Millennial travelers with inspiring brand moments. As one of the leaders in the home sharing industry, Airbnb works with partners across many fields to actively promote the sustainable development of this emerging industry and achieve win-win results for everyone. Airbnb will continue to build an efficient local team, bringing the end-to-end, authentic travel experience to Chinese travelers.

Airbnb UX writers work closely with product designers and researchers to shape experiences, build trust with our community, and evolve our brand voice. We’re just starting to build our practice, and we’re already expanding our team to include bilingual content strategists for our China team.

Please attach your portfolio and resume when applying.

Responsibilities:

  • Contribute to a product team of designers, researchers, product managers, engineers, and data scientists
  • Offer a content strategy perspective throughout the product development process, and influence strategic decisions across and within products to improve the overall experience and ensure consistency across platforms
  • Work with cross-functional partners to drive consensus across teams and advocate for solutions that balance the needs our hosts and guests with our business goals 
  • Define the content strategy for a given product and write clear and concise content across multiple touch points (including product names, labels and navigational elements, emails, tutorials, marketing pages, and notifications) 
  • Help people who use Airbnb feel welcome and empowered, carefully considering tone and writing content that’s consistent with Airbnb's mission of belonging
  • Create, maintain and evolve voice and tone guidelines for the Chinese market
  • Regularly share your work with the China team; iterate based on their feedback and insights from researchers
  • Share learnings with the team in San Francisco and work with other content strategists to improve our translation and localization processes

Requirements:

  • Strong writing and editing skills--in both simplified Chinese and English
  • Familiarity with the Chinese market
  • Experience working with a global or Chinese company, writing content for web/mobile products and developing style guides preferred
  • Understanding of user experience design principles and interaction patterns
  • Excellent communication and collaboration skills
  • Ability to work independently in a fast-paced environment

Looking for a job?

UX Writer, Guest at Airbnb looks great, right? We have dozens of similar job posts on our site, interested? Leave your email and we'll send the best matches.