Onfido is hiring an

UX/UI Designer

Lisboa, Portugal

Group: Technology | Function: Product Design

We’re looking for a UX/UI Designer with strong consumer-facing website experience to join our Lisbon team and help continue to bring to life a new and fresh company rebrand that has just launched in February. We’re also maturing our design systems and you’ll help work to help integrate it.

You’ll have clear targets and measurable objectives making this a perfect role for you if you’re seeking to make an impact.

You’ll work with and learn from the other talented, fun and humble designers at Onfido, that are inclusive and welcome new perspectives, and you’ll benefit from well-defined career progression, as well as opportunities to work on different areas of the product in the future.

Your mission will be to improve the conversion rates and create a world-class website and signup experience.

To achieve this you will:

  • Improve conversion rates via A/B testing, content design, and experimentation (about 50% of your time)
  • Design and iterate on a SAAS style signup flow to further improve speed to conversion (about 30% of your time)
  • Enable and support other teams to improve the sections on the website they're responsible for (about 20% of your time)

THE COMPANY

At Onfido, we’re opening up online access on a global scale. Whether it’s sharing a car or opening a bank account, many of our everyday services are moving online. That means millions of everyday interactions now happen digitally – without people ever meeting face-to-face. Our mission is to help more people access those services by building trust between businesses and their users - a more open world, where identity is the key to access.

Today, we work with global customers like Revolut, Zipcar and Bitstamp to help them verify users, investors, drivers and guests across 195 countries and we're backed by Salesforce and Microsoft.

We’ve pioneered AI-based deep learning technology to verify whether a user’s government-issued ID is genuine or fraudulent, and then compare it against their facial biometrics to reduce fraud and increase completion and speed...and we’re just getting started! Our goal is to apply cutting-edge research to build powerful, simple products that drive trust, inclusion and safety online.

You can learn more about our team and the work we do on our Onfido blog and also about our product engineering team and the work we do on our Onfido Tech blog.

Requirements

What we're hoping to see highlighted on your CV and application:

Essential:

  • Strong website design experience
  • Strong Sketch experience
  • Some experience with A/B and remote user testing

Desirable:

  • HTML/CSS experience
  • Previous SAAS website experience

Values and behaviours:

  • Create Customer Buzz - You have the customer, and potential customer, at heart by understanding their needs. You’ll go beyond what they say they want and need by understanding where the market may be headed so that we’ll know what they need before they do.
  • Succeed Together - You communicate persuasively at all organisational levels and are able to establish consensus and secure agreement. You’re a caring and supportive colleague that contributes meaningfully to team objectives and, via your interactions, helps each member and the team as a whole to perform at their best
  • Take Pride - You take on responsibility for short-term project planning and delivery of outstanding results. You willingly volunteer for opportunities to represent Onfido, e.g. by attending peer networking events or by assisting with company-wide events or initiatives that are not core to own role
  • Learn Things, Share Them - You promote teamwork through collaborative working and by guiding, coaching and working 1:1 to mentor and give impactful feedback to colleagues. You actively pursue your own professional development by reading articles, attending conferences and meetups and networking informally with senior personnel on matters relating to your own specialism
  • Find a Better Way - You proactively troubleshoot and identify risks. You tackle problems of a relatively diverse nature and select appropriate tools to analyse situations and reach useful conclusions.

To be a great fit at Onfido, we look for individuals who share our values. We have over 35 nationalities in our growing team, making this an exciting and culturally enriching place to work. Check out the team and Life at Onfido!

Benefits

We're committed to making Onfido a fantastic place to work, so we go to great lengths to give you what you need to succeed. You will receive:

  • Share options
  • 22 days holiday
  • Health Cash Plan subsiding medical expenses (e.g. dental, optical, doctors plus many others)
  • Sanctus mental health coaching
  • Flexible working
  • Volunteer days - 2 days paid time off per year, in addition to holiday allowance, to volunteer
  • Subsidised gym membership or home cleaning (50% up to €65 per month)
  • An unlimited budget for any software or books you need
  • Snacks, juices and fresh fruit every day
  • Monthly company dinners
  • Quarterly socials (e.g. cookery classes, go-karting and private cinema trips)
  • Open and transparent culture

OTHER INFORMATION

The interview process will involve:

  • Simple profile matching from us - assessing your application against the role
  • A two-way conversation where we both can find out a bit more about each other
  • Do at home task where you give a bit of an insight into how you approach problem-solving
  • On-site two-way technical and cultural conversations with the team

This process should take around two to three weeks, depending on diaries.

We are proud to be an equal opportunity employer and we value diversity at Onfido. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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