Vehicle Support Engineer

INEOS Automotive:

We have one goal. To manufacture, launch and deliver an uncompromising, best-in-class 4x4 for those who depend on a vehicle as a working tool. We're building the Grenadier from the ground up, component by component. No corners cut and no easy options. It's been an exciting journey since our inception in 2017 hitting the huge milestone of starting production in 2022. 2023 will be another big year as we launch to our global markets.

We have assembled a team of world-class experts who roll up their sleeves and get stuck in and we are looking for more doers that think big. More thinkers that dive in and do. More people that make things happen. We're a diverse workforce of tenacious, straight-talking experts and we are looking for spirited innovators who thrive in a challenge. If you are looking to join a scale-up business and take on a fulfilling and career-defining role then let's talk.

The Role: Vehicle Support Engineer – East Coast US

This role will work extremely closely with our repairing workshops & technicians to review repairs, offer direct assistance (electronic & physical) conduct Training needs analysis, compile Technical reports, coach, educate and develop both Internal teams & the network and its staff, and in an ambassador capacity, contribute to growing the capability & standing of the department within the wider Ineos Automotive business.

Duties of the Vehicle Support Engineer:

• This role will ensure that the Customer remains at the centre of all the aspects required.
• Work closely with the Technical Services Manager to develop and implement processes and structures across inter divisional & wider Ineos Automotive teams.
• Monitor all incoming customer related reports, whether direct from the Customer services division, field quality reports, internal warranty and quality systems & or direct assistance requests from the network & customers and action if appropriate to enhance customer experience
• Undertake field visits for region and sometimes nationally, often with short notice and in accordance with internal processes, action an appropriate response within SLA's.

For our Vehicle Support Engineer we are looking for:

• The right candidate will come from an automotive aftersales background, have strong diagnostic and analysis skills and be able to work to a very wide scope of expectations and wear many different hats
• Recognised Technical qualification
• Able to use, understand and develop Technical & Aftersales tools, diagnostic equipment & strategies for best practise.
• Ability to work in both office and field-based teams with a customer focused repair & service excellence approach.
• Regional travel will be required

If the role sounds of interest and you want to learn more please apply. Please include a covering letter that supports your application along with any other supporting information.

If your application is successful one of the team will be in touch to arrange an initial conversation!