We are Blaze, the fastest growing casino in LATAM
Blaze.com was born in 2019 as a result of a handful of entrepreneurs who not only had a knack for entertaining others but, also an affinity with the iGaming industry. They teamed up and built a new product, setting the bar to an all-new high. Now in just a two years, we have created a new category in iGaming by combining social and real-money gaming! We currently have 2,000+ games and 2,000,000+ registered players. Naturally, we can't do all of this as well as all the exciting things we have lined up for the years to follow without the living legends that make our business the success it is today.
A great opportunity for an iGaming experienced VIP Account Manager to join an exciting, growing group of passionate Internet professionals based all around the world.
You Will:
- Be key point of contact for VIP customers. Provide quality customer service
- Build and maintain strong, long-lasting customer relationships.
- Ensure the timely delivery of requests and solutions according to customer needs and objectives.
- Communicate clearly the status of initiatives.
- Coordinate the involvement of company teams, including support, technical and management resources, in order to meet customers’ expectations.
- Introduce new/existing functionalities and products to the relevant teams internally and within our customer’s organization.
- Maintain detailed knowledge of new and existing products by liaising with colleagues.
- Ensure credibility with clients by maintaining detailed knowledge of current market conditions and competitors' products.
- Create and maintain relevant documentation. Hold and follow up meetings with customers on weekly/monthly basis to review open issues, performance and updates.
- Push clients to go live and help them boost their performance.
Requirements
You Are:
- An Account Manager or similar position, preferably in an online gaming companies for 2+ years
- Strong technical and business orientation
- Ability to read and understand information from various sources
- Exceptional in verbal and written organizational, presentation, and communication skills in English
- Excellent in analytical and problem solving combined with the ability to provide quick resolution
- Very dynamic. Multi task. Fast learner. Ability to work well under low supervision. Excellent customer service approach.
- Willing to work during non-standard working hours in order to ensure high level of client's satisfaction.
Other details:
Location: Remote (work from home)
Employment Type: Full-Time
Start date: ASAP
At Blaze, we highly value team spirit and a respectful environment. A humble and open mindset is essential to reach higher aims. Join us!
Learn more and submit your application: https://blazecareers.com
**Please include an English CV/Resume**
