Galileo is hiring a

Virtual Patient Support Associate

New York, United States

About Galileo 

Galileo is on a mission to improve the quality and affordability of health care for all—including complex and underserved populations. Our services are a full-spectrum range of 24/7 physical and digital touchpoints. Most importantly, we’re a trusted partner and advocate for patients, using innovative mobile technology and human-centered design.  

Patient Support Associate, Virtual 

Are you a people person who excels at making the complex simple and delights in problem solving? Do you consider yourself an organized task master? Do you have a heart of gold and feel that no task is too big or small in making someone’s day better? 

If this sounds like you - we’d love to meet you! 

Galileo is seeking a full-time Patient Support Associate to join our Virtual team. The Patient Support team is an integral part of ensuring our patients’ & care teams’ needs are met. Our ideal candidate is an extra clear communicator, master problem solver, has a passion for serving others and is interested in growing in an innovative healthcare company. 

Bilingual in English/Spanish is a plus, but not required.

What You’ll Do

  • Be an ambassador for patients by creating authentic and memorable human connections, over the phone, by email, through texts
  • Assist the patient and their care team by coordinating care -- connect patient to resources, understand and clearly communicate insurance and benefits, provide technical support to our clinical team and patients, collect medical records, answer membership inquiries 
  • Work comfortably within multiple systems and be eager to learn new technology and procedures
  • Notice even the small details and continually brainstorm solutions to improve our processes and each patient’s experience

How We Hire

Galileo is committed to hiring the best talent from a range of backgrounds and experiences, - including but not limited to - gender, ethnic, political, economic, religious, sexual orientation, and other personality traits. We believe in a strong culture that fosters teamwork, excellence and sound decision-making -- one that is based on mutual respect and trust. We appreciate candidates who are open and honest about what they’re looking for so we can ensure it’s a fit on both sides.

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