We are currently looking for an experienced Operations Manager to work nights and join our team at Ocado's Customer Fulfilment Centre (CFC4) based in Erith, Kent. Reporting to the Senior Operations Manager, the main focus of the Operations Manager is to lead and inspire large teams of people across the inbound and outbound functions of the operation. Providing visible leadership you will focus on employee engagement, efficiency and safety along with driving continuous improvement across all areas of the CFC; through the operational team managers.
As an Operations Manager you will be set clear objectives. You will be responsible for the performance of team managers ensuring they meet demanding targets, deadlines and KPIs; to maximise operational performance and efficiency. Safety is also paramount and ensuring process compliance across all areas is a key part of the role. Ultimately, you will ensure that our customers continue to receive outstanding service.
Your role will include full people management responsibility (with the support of the Human Resources and Ops Management team where necessary) and taking the lead in areas such as:
Alongside this, you will be responsible for identifying areas of improvement within the operation and recommending these to senior management. As a manager, you will also need to be prepared to be hands-on within the operation, as well as having a flexible approach to shifts.
What are we looking for?
You may also be asked to perform tasks as required by management deemed as a reasonable request. This job description is a summary of the typical functions of the role, not an exhaustive or comprehensive list of possible role responsibilities, tasks and duties and is subject to review. The responsibilities, tasks and duties of the job holder might differ from those outlined in the job description and other duties, as assigned, might form part of the job.
What else do you need to know?
As an Operations Manager you will be required to work 48 hours per week, working 12 hour shifts any 4 from 7 to include both weekdays and weekends.
You will be paid a competitive salary depending on previous experience. In addition to this and as a night shift worker, you will also be paid an additional night shift supplement.
What will I get in return?
This job has been filled or removed by Ocado Group.
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