Ocado's CFC6 located in Bristol will be our first ‘mini’ Customer Fulfilment Centre and now the senior leadership team is in place, we are ready to start building the team. This is a fantastic opportunity to be involved in a pre-go live environment as we prepare the site for launch, enabling you to influence ways of working and contribute to achieving a positive employee experience by providing visible leadership.
Team Managers are responsible for managing the performance of a designated Business Unit/area and operating zone within the site. You’ll also be working closely with other support functions including the People Team, Engineering, Facilities and Safety Advisors to achieve site operational targets.
Working as part of a tiered management team, you will be responsible for creating a safe and respectful environment and culture that ensures all workflows run smoothly to deliver maximum client and customer value. You will also be accountable for shaping and delivering an outstanding employee experience for those working in your Business Unit, including training, development and ongoing coaching of Area Coordinators across the site.
What will you be doing?
Living and breathing our 5 Pillars - Safety, People, Customer Quality, Delivery, Cost - you will provide motivation and drive excellence in all that we do.
Safety - Demonstrate and lead a positive Health and Safety culture at work, maintaining exceptional Health and Safety standards across the site and operating region.
People - Create and maintain a great environment to attract, on-board and retain the right people as well as lead your teams to foster a culture of respect, identity, loyalty, trust and aspiration where people are engaged and motivated to commit to Ocado and our values. Key people KPIs will be a vital focus, as will developing your people and actively participating in employee engagement initiatives.
Customer and Cost - Utilise Operational Excellence resources to actively improve end to end performance and enhanced customer performance as well as finding practical and simple solutions to complex problems without sacrificing quality or core functionality. We’ll expect you to provide comprehensive handovers to subsequent managers; presenting operating highlights, risks and opportunities. You will also lead the pursuit of excellent housekeeping standards and ensure food safety mechanisms are adhered to.
Delivery - Manage, motivate and support your team members within a time-sensitive and demanding operational environment whilst being responsible for the delivery and reporting of specific area KPI metrics. You’ll also lead in the daily management of pre-shift briefings, labour allocation, chairing meetings, addressing friction points, job allocation and communicating with internal and external suppliers. You will also communicate effectively with your team to control unexpected events and ensure that the requisite standards of safety, welfare, conduct and process are adhered to
You may also be asked to perform tasks as required by management deemed as a reasonable request. This job description is a summary of the typical functions of the role, not an exhaustive or comprehensive list of possible role responsibilities, tasks and duties and is subject to review. The responsibilities, tasks and duties of the job holder might differ from those outlined in the job description and other duties, as assigned, might form part of the job.
Preferred (in addition to minimum)
What else do you need to know?
You will also be expected to:
Please note: During site setup and whilst we are in a pre go-live environment, you will be required to work days.
We are currently offering a very competitive salary for this role which is from £31,000 - £35,000 per annum, inclusive of a night shift premium. This is dependent on previous skills and experience.
What will I get in return?
This job has been filled or removed by Ocado Group.
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