INEOS Automotive is hiring a

Warranty Quality Assurance Engineer

Raleigh, United States
Full-Time

INEOS Automotive – Grenadier – Built On Purpose

Story so far

Since Sir Jim Ratcliffe announced Project Grenadier in 2017,  our team at INEOS Automotive has grown rapidly. From a start-up to the scaled business we are now, we’ve hit some huge milestones along the way. Despite some global challenges, we brought our first vehicle, the INEOS Grenadier, from a vision to prototype and to market in just five years. And now, as the first customer deliveries of our INEOS Grenadier have begun, we look to the future with our first all-electric vehicle.  

People and Culture

With around 1500 employees, 10 locations and 44 nationalities, we’re an international team working together to challenge the ordinary. We welcome people who mirror our values: Spirit of ownership, who take responsibility and make things happen. Delivering quality work, with ambition to deliver outstanding results and who have a community mindset, believing together everyone achieves more. Creativity and initiative are encouraged to support your career development. 

We’re doing things differently.

If this sounds like you, let’s talk.

Quality Assurance Engineer

 

The Quality Assurance Engineer will work closely with the Technical Services Manager and Warranty Manager to coordinate quality inspections of warranty return parts and identify product trends, while also providing front line technical support to our retail and vendor partners. This position will be vital in ensuring customer brand confidence is maintained whilst also identifying process improvement opportunities. This role will be principally responsible for identifying trends in vehicle performance and failure patterns and reporting same to the Technical Services Manager, Warranty Manager and Aftersales Director. Working closely with the broader Warranty and Quality teams, they will be responsible for conducting thorough inspections of both parts and warranty documentation, memorializing the findings and conducting analysis of ongoing market trends

Responsibilities include (but are not limited to):

  • Create and analyse reporting related product quality and performance
  • Respond to direct assistance requests from the network & customers
  • Undertake PDC visits in order to inspect inventory and validate repair procedures
  • Liaise with engineering & company quality teams as required and be confident to join cross division collaborative teams to resolve outstanding concerns
  • Analysis of root cause issues to identify opportunities to enhance quality whilst reducing claims & repairs
  • Conduct analysis of product faults and retail partner processes, identifying risks, improvements, and enhancements to both the vehicle and customer experience
  • Ensure the correct training options are available to both internal and external workshop personnel in collaboration with our chosen training provider
  • Assisting workshops with the efficient process of repair with a ‘fix once, fix first’ approach
  • Offering direct support to non Ineos repairers both from partner networks and independents
  • Prepare and present audit reports using a variety of tools and resources, and recommend solutions
  • Act as “boots on the ground” intelligence and participate in technical reviews for Diagnostic equipment & reports and operational equipment & Tooling systems to optimise current capability and make provision for future proving

What we are looking for:

  • Aftersales & Technical service engineering-based business experience, which could include vehicle manufacturer or wider motor trade experience
  • Recognisable technical qualification or experience based equivalent
  • Broad experience, in many, if not all Automotive Technical Service Engineering & Aftersales disciplines
  • Able to use, understand and develop Technical & Aftersales tools, diagnostic equipment & strategies for best practise
  • Very strong drive for continuous improvement – a Kaizen mentality

 

If the role sounds of interest and you want to learn more please apply. Please include a covering letter that supports your application along with any other supporting information.

If your application is successful one of the team will be in touch to arrange an initial conversation!

 

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