Orsini Specialty Pharmacy is a nationwide specialty pharmacy focused on providing exceptional care to patients throughout their journey. We focus on disease programs that require a high-touch patient experience and provide those we care for genuine empathy and compassion as part of our service delivery.
POSITION SUMMARY
Weekend/Part-time Patient Care Coordinator role - Contacts patients and/or caregivers to schedule a delivery and determine supply needs; picks and packs medical supplies to fill patient orders; accurately dispenses products in the computer system to generate a delivery ticket and/or prescription labels; confirms delivery tickets after delivery. Assists the pharmacist with the preparation and dispensing of medications and supplies using appropriate techniques and following Orsini policies and procedures.
REQUIRED KNOWLEDGE, SKILLS & TRAINING
- High School Diploma or equivalent
- Pharmacy Technician License
- National Technician Certification - preferred
- Previous Specialty Pharmacy experience - preferred
- Experience with IV Fused Drugs
- Minimum 1 year experience in Pharmacy
ESSENTIAL JOB DUTIES
- Establish and continually build rapport with patient base
- Monitor compliance/persistence of medications
- Evaluate adverse reactions of patients
- Experience in providing customer service to internal and external customers
- Experience in coordinating nursing service with patients
- Process and verify patient benefits and pay options as needed
- Refer patients to clinical pharmacist or nurse as needed
- Enter and update new and refill orders into workflow systems
- Update tracking logs with order status and shipping information
- Responsible for all data entry into multiple workflow systems for end to end order process.
- Ensure timely processing of all patient orders per committed time frames
- Work in collaboration with intake and MD offices
- Intermediate Knowledge of Microsoft Excel Required
- Ability to work well in a team environment and provide support to other team members
- Detail oriented, ability to prioritize workload, multitask, and work well in a fast-paced environment
