Ocado Group is hiring a

Workforce Planning Manager

Hatfield, United Kingdom

Within Ocado Group sits Platform Implementation, whose mission is ‘to orchestrate the implementation of Ocado’s platforms globally’. This department focuses on the full programme management life cycle of the implementation of our Ocado Smart Platform, including highly automated, multi-million pound Customer Fulfilment Centres (CFCs) & related software - from pre-deal, through to the design, construction, installation, testing and ‘go-live’ phases (with all the process and portfolio management in between). This department is instrumental in ensuring we deliver these solutions on time, to budget, and to the specific requirements of each client.

The Workforce Planning Manager (Workforce Planning and Development Manager) is a new position within the Programme Management team, created due to our rapid company growth to support the end-to-end delivery of the Ocado Smart Platform to international clients, by effective management of centralised Project Management resources. This will include resource allocation, career management/development/training, recruitment and forecasting.

This role is based at our Head Office in Hatfield (UK/international travel may be required)


What will you be doing?

  • Resource Allocation and Utilisation:  
    • Allocating resources with the right skills and experience to projects, working with Programme Managers and Project Managers to support the completion of projects within defined scope and timeframes
    • Managing individual transitions between projects; working with individuals, Programme Managers and Heads of Regions to determine the most optimum resource allocations
    • Developing analytics to determine the optimal resourcing profile by project and role type
  • Career Management:
    • Providing career level line management for all centralised project resources; focusing on career development and training, performance management (including pay reviews)  as well as long term engagement and retention within the team 
    • Managing the process for collection of project feedback for centralised project resources
    • Developing and running the talent review process (quarterly and annually) feeding into long term succession planning for Programme Management
    • Developing and maintaining the induction process for new starters
  • Recruitment: 
    • Working with the Programme Management senior leadership team to understand the long term programme /regional recruitment requirements
    • Liaising with relevant Recruitment teams to ensure that Programme Management recruitment requirements are understood and met 
    • Managing the internal recruitment and interview process within Programme Management
  • Forecasting: 
    • Forecasting current and future headcount requirements for annual budgeting and quarterly reforecasting processes
    • Working with all teams with Platform Implementation to understand impact of programme timelines and future sales on resource forecasts 
    • Working with the PMO team to ensure that Programme resource forecasting data used in governance and portfolio processes is accurate

About you...

  • Great people management skills with the ability to work in a fast paced, flexible way
  • Experience of leading and developing large and diverse teams 
  • Ability to influence senior stakeholders
  • Excellent communicator able to distill complex messages and land them
  • Commercial acumen and understanding how to optimise competing priorities within a resource constrained environment   
  • Degree or relevant qualification - 2:1 (or above)


Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status.  

For more reasons to apply, please visit: Working at Ocado Group, Diversity & Inclusion at Ocado Group, Core Pillars


About Ocado Group...

When our journey started, we were all about changing the way people shop for groceries. 20 years later, we’re a FTSE 100 business developing our own ground breaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world!

Transforming an industry means also transforming the way we do business. As we continually develop new technologies and customer propositions, we’re looking for the brightest talents to lead us into the next stage of our evolution: enhancing our capabilities, inspiring our teams and developing new ways of working.

We are only a 20 minute commute from London King’s Cross and provide a free shuttle bus from Hatfield Station to the office!



Ocado employee experience is very important to us. As well as keeping a smile on your face with weekly massages, a games room, coffee shop, weekly food samples and an amazing food hall to satisfy your daily breakfast and lunch taste buds.. all Ocado employees are offered a benefits package of - 25 days holiday + the option to buy an additional 3 via salary sacrifice, 15% discount on your weekly Ocado shop, pension, share options, discounts on gym memberships and much much more….


Our values: we’re in it together, we are proud of what we do, we can be even better…