6131 IT Service Desk

Are you a Technical Service Desk Employee and eager to consider a new project?

How about a role at a large company in Amsterdam?

General information

Duration: First contract is for 6 months with rolling extension.

No. of working hours: 36 hours per week

Location: 2 day(s) per week in office in Amsterdam

Contract type: One-man company / payroll

VISA sponsorship: No

Deadline: 22-11-2023

*Increase your hiring chances and apply before the deadline. In some occasions we are able to introduce candidates after the deadline, so you are welcome to reach out if it has expired.

What is the project about?

“Do you have IT education at HBO level, and are you looking for a place to gain experience at a dynamic service desk? Do you keep your cool in stressful situations?” Then read on, because you may be our new colleague!

The organization is a B2B technology company with a strong focus on innovation and data analysis and we work closely with our customers to grow their business, so we are looking for people who also want to grow. We never stand still.

An FTSE-100 company and a leading provider of information and analysis for a large number of sectors with more than 28,000 employees in more than 30 countries and revenues approaching 10 billion dollars.

Responsibilities

Handling of all incoming customer contacts by phone and mail according to the one-time fix principle with the aim of increasing customer satisfaction and retention. These questions can be divided into the following areas:

• Software functional
• Software technical
• Access online applications and use of this application

Administration: Link customer questions to the correct account, contact person, categorize by content and assign them to the right support team or employee. Register actions taken and the result of self-processed customer questions

Analyzing problems related to customer demand. By means of an analysis of the problems, a technical conclusive answer. Written formulation of technical findings

You maintain intensive contact with your Support and Development colleagues and you work together on your knowledge of the various modules within Fiscal software.

Requirements

• Relevant work/training at HBO level, preferably in ICT
• Preferably knowledge of the operation of financial or tax software packages
• Knowledge of IT related issues
• You have good analytical skills and you are customer-oriented and collegial.
• Demonstrable experience in the field of customer contact by telephone and e-mail, preferably also via social media
• Proficiency in language skills and assessment ability to be able to assess, interpret, categorize and respond independently or to forward large e-mail messages on content and urgency
• Good listening skills in order to be able to assess, interpret, categorize and respond independently or to transfer the content and urgency of customer telephone questions
• Excellent command of the Dutch and English language, spoken and written
• Excellent communication with customers and users at an equivalent level
• Good command of Microsoft operating systems, browsers and SQL Basis
• Control of Salesforce is an advantage
• Experience with Fiscal software is an advantage