Account Coordinator

As an Account Coordinator, you support the Account Services Team to expertly manage and grow client relationships. Organizing status meetings, preparing presentations, documenting meeting minutes, and coordinating meetings, travel, and expenses requires you to be thorough and detail-oriented—but you’ve got that covered. You’re eager to put your outgoing personality to the test by gaining experience in effective team communication. And you’ll grow in your role with key guidance and mentorship from an Account Executive and Account Supervisor.

You Will:

• Organize and set agendas for weekly client meetings.
• Assume ad-hoc requests and assist in the coordination, preparation, and promotion of small projects and special events.
• Attend meetings and document information from those meetings for internal and external distribution.
• Prepare appropriate presentations and present data from spreadsheets.
• Liaise with Client Services and Project Management teams.
• Schedule meetings and facilitate meeting needs with internal teams, departments, clients, and vendors.
• Liaise and communicate on behalf of Account Services department.
• Coordinate between agencies regarding client information and document sharing, meeting scheduling, and communication maintenance.
• Support Marketing and Business Development department teams as required.

You Have:

• Post-secondary education desired, but not required.
• Highly proficient skills in Microsoft Office Suite, Internet browsers, and Keynote.
• Excellent word-processing skills.
• Excellent oral and written communication skills.
• A thorough, detail-oriented mindset where organization is prioritized.
• Ability to multi-task and meet tight deadlines.
• Ability to work well under stress and in a dynamic environment.
• An outgoing, self-motivated and assertive personality.
• Good balance between working independently and with a team.
• Effective interpersonal skills and the ability to be a global thinker.
• Ability to proactively and diligently follow up with teams.
• Good use of tact and judgment.

Critical Mass’ Hybrid Work Expectation for the Trailhead Talent:  

The Talent Team at Critical Mass is focused on ensuring we provide the best training, on-boarding, and employee experience possible!  Our Trailhead Talent are the future of our organization and we want to set you up for long-term success.  In effort to do so, we’d like to establish the expectation that you plan to work from an office on Tuesdays & Thursdays.  The ask stems from our want to: 

• Strengthen opportunity for continuous learning
• Improve collaboration and team relationships
• Increase employee engagement

This hybrid model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM.  We understand that not everyone may feel comfortable with this expectation so we ask that you please let me know immediately if there are any concerns so we can help navigate accordingly.  

If you have questions you can email: trailhead.recruiting@criticalmass.com.