Account Development Manager

Chesamel creates value for organisations by focusing on people, marketing and technology. We work with business leaders across the private, public and social sectors to transform and grow sustainably with people and agility. Our agile capabilities in marketing, technology, learning and building sustainable teams enable organisations to remain competitive whilst making an impact. Some world’s biggest high-tech companies choose Chesamel to help solve their marketing and workforce challenges. Join us today to be part of those solutions.

We are looking for a qualified Account Development Manager to join our team. You will be responsible for developing long-term relationships with customers and overseeing client relationships.. As an Account Development Manager, you will be at the forefront of client engagement and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. You should have excellent communication and negotiation skills and be customer service oriented. Ultimately, you should be able to grow our business by building successful, long-term client relationships.

Responsibilities

• Manage a portfolio of accounts to achieve long-term success
• Develop positive relationships with clients
• Act as the point of contact and handle customers’ individual needs
• Generate new business using existing and potential customer networks
• Resolve conflicts and provide solutions to customers in a timely manner
• Supervise account representatives to ensure sales increase
• Report on the status of accounts and transactions
• Set and track sales account targets, aligned with company objectives
• Monitor sales metrics (e.g. quarterly sales results and annual forecasts)
• Suggest actions to improve sales performance and identify opportunities for growth

Requirements and skills

• Proven work experience as a Sales account manager or Sales account executive
• Hands on experience in sales and an ability to deliver excellent customer experience
• Knowledge of Hubspot and Google Workspace
• Understanding of sales performance metrics
• Excellent communication and negotiation skills
• An ability to deliver projects and answer inquiries on time
• Business acumen with a problem-solving attitude
• BSc degree in Business Administration, Marketing or relevant field