Account Manager

Who We Are
Chesamel creates value for organisations by focusing on people, marketing and technology
We work with business leaders across the private, public and social sectors to transform and grow sustainably with people and agility. Our agile capabilities in marketing, technology, learning and building sustainable teams enable organisations to remain competitive whilst making an impact. Some of the world's biggest high-tech companies choose Chesamel to help solve their marketing and workforce challenges. Join us today to be part of those solutions.

We are looking for an Account Manager with a marketingbackground to undertake account management responsibilities and manage teams to deliver on projects for our valued clients. Your duties will involve both managing relationships with clients and leading on a number of marketing projects at the agency. An effective Account Manager has great aptitude in building and maintaining customer relationships. They also possess excellent planning and leadership abilities to coordinate and advise account managers, supervisors and executives. The goal is to ensure the company’s retention of clientele and facilitate further growth.

Responsibilities

● Develop marketing campaigns for client projects and manage the performance of each campaign

● Plan budgets and activities for account management in the company

● Identify opportunities for growth across all client accounts

● Set up goals and OKRs for all project teams

● Provide feedback and counsel to account staff to meet quotas/objectives

● Conduct performance evaluation using key metrics

● Serve as the point of contact for customers in your portfolio

● Understand customer requirements and needs to offer suitable solutions and generate new business

● Ensure the timely delivery of services and products to clients

● Resolve issues to maintain and strengthen customer trust

● Read reports of subordinates and communicate overall quarterly/annual progress to senior management and external stakeholder

Requirements and skills:

● Minimum of at least 3-5 yrs proven experience as an account manager or similar position

● Demonstrable experience in negotiation and meeting client requirements

● Solid understanding of budgeting and reporting on progress

● Knowledge of performance evaluation techniques and metrics

● Working knowledge of Google Workspace and/or relevant software (e.g. Hubspot)

● Excellent communication and interpersonal abilities with aptitude in fostering long-term relationships

● Outstanding organisational and leadership skills

● BSc/BA in business administration, sales or relevant field

We offer competitive salary and benefits package plus other perks and flexible hours.

Chesamel’s Values
Be Human:Be respectful and kind to yourself and thepeople around you. Always assume positive intent, resolve problems with empathy. Celebrate successes and welcome mistakes as learning opportunities.
Be Brilliant:Be unrivalled and passionate in everythingyou do. Ambiguity doesn’t stop you or slow you down from creatively solving problems and accomplishing amazing things.
Be Brave:Be brave in everything you do. Make courageousdecisions. Search for alternative perspectives and don’t be afraid to challenge the status quo. Build your own journey.
Be The Customer: Think like our customers and treatthem as we would like to be treated. Always make time for them and put them first. Be highly responsive and exceed their expectations.