Jobgether
Account Manager
TLDR
Own post-sale lifecycle and strategic account growth for enterprise energy/infrastructure clients, translating complex tech into measurable business value.
Accountabilities
- Manage the full post-sale customer lifecycle, from onboarding and implementation support through renewals, retention, and account expansion.
- Build strong, long-term relationships with key stakeholders, serving as a trusted advisor and strategic partner.
- Support customers in integrating technology solutions into their operational workflows to maximize value and business outcomes.
- Translate complex technical concepts, analytical outputs, and platform capabilities into clear business recommendations for both technical and executive audiences.
- Lead regular business reviews, performance discussions, and strategic planning sessions with customer stakeholders.
- Monitor customer engagement, adoption, satisfaction, and account health metrics to proactively identify risks and opportunities.
- Collaborate with sales, deployment, product, and technical teams to ensure successful customer outcomes and alignment with evolving business needs.
- Gather customer feedback and market insights to help inform product development priorities and future enhancements.
- Identify and develop upsell, cross-sell, and expansion opportunities to drive long-term revenue growth and customer success.
- Represent customer interests internally while contributing to the continuous improvement of processes, services, and customer experience.
- 5+ years of experience in Account Management, Customer Success, Technical Consulting, Client Services, or a related customer-facing role.
- Proven ability to manage strategic accounts and develop long-term relationships with enterprise-level stakeholders.
- Experience working within utilities, infrastructure, energy, engineering, technology, or SaaS environments is highly desirable.
- Strong communication skills with the ability to engage effectively with both technical specialists and senior business decision-makers.
- Comfortable interpreting data, discussing technical concepts, and translating complex information into actionable business insights.
- Fluency in Portuguese and professional proficiency in English.
- Excellent project management, stakeholder management, and problem-solving capabilities.
- Strong commercial awareness with experience identifying account growth and expansion opportunities.
- Ability to work independently while collaborating effectively across international and cross-functional teams.
- Willingness to travel regularly as required for customer engagement and business development activities.
- An academic background in Engineering, Energy, Infrastructure, or a related field is advantageous.
- Experience working with electricity distribution, transmission, asset management, GIS platforms, or related technologies is considered a strong plus.
- Competitive compensation package.
- Opportunity to work on solutions that directly contribute to the resilience, safety, and sustainability of critical infrastructure.
- Exposure to cutting-edge technologies, including AI, machine learning, digital twins, and advanced analytics.
- Significant career growth opportunities within a rapidly scaling international organization.
- Direct involvement in strategic customer partnerships and high-impact projects.
- Collaborative, innovative, and mission-driven work environment.
- Cross-functional exposure to product, engineering, deployment, and commercial teams.
- Ongoing professional development and learning opportunities.
- International work environment with exposure to global infrastructure and energy markets.
- Flexible working arrangements and travel opportunities.
- Opportunity to influence product evolution through direct customer insights and market feedback.
Requirements
Benefits
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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Benefits
Equity Compensation
Competitive compensation package.
Flexible Work Hours
Flexible working arrangements and travel opportunities.
Learning Budget
Ongoing professional development and learning opportunities.
International environment
International work environment with exposure to global infrastructure and energy markets.
Remote-Friendly
Opportunity to work on solutions that directly contribute to the resilience, safety, and sustainability of critical infrastructure.
Jobgether runs the largest remote job platform, effectively linking job seekers with over 200,000 flexible and remote opportunities that match their unique skills and preferences. Our focus is on enhancing the hiring process, ensuring efficiency while prioritizing the candidate experience, particularly in the growing health and wellness sector.
- Founded
- Founded 2020
- Employees
- 11-50 employees
- Industry
- Professional Services
Account Manager