Account Manager

About the team

OpenAI’s mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. This long-term undertaking brings the world’s best scientists, engineers, and business professionals into one lab together to accomplish this.

In pursuit of this mission, our Go To Market (GTM) team is responsible for helping customers learn how to leverage and deploy our highly capable AI products across their business. The team is made of Sales, Solutions,, Support, Marketing, and Partnership professionals that work together to create valuable solutions that will help bring AI to as many users as possible.

About OpenAI products

We're building the most advanced AI models and platforms, making it easy for developers and customers to benefit from AI via the OpenAI API. You can explore the magic of our products for free through the API, DALL-E, and ChatGPT.

As our technologies gained more capabilities, we introduced Codex into our API. This new model translates natural language into code. Based on this, we partnered with GitHub to create Copilot, your AI pair programmer.

We're working to bring other research efforts into the API, such as DALL-E 2, which generates images from text, and CLIP, a state-of-the-art image classification AI.

About the role

Our Sales team has a unique mission to help customers understand the deep impact that highly capable AI models can bring to their business and users. This role combines technical understanding, vision, partnership, and value-driven strategy.

You’ll be a key driver of opportunities through the entire sales cycle, from pipeline generation to closure. You’ll work with researchers, engineers, and solution strategists to help customers evolve their industry with AI. This role reports to our Head of Sales.

This role is based either in our San Francisco HQ or remotely in New York City. We offer relocation assistance to new employees.

In this role, you'll:

• Lead our enterprise prospects’ journeys from consideration to purchase
• Partner with solutions and research engineering to build and execute complex customer programs and projects
• Own a consumption revenue target
• Manage subscription and consumption revenue forecasts
• Closely monitor the industry landscape (people, competitors, partners, etc.) to contribute to product roadmap and other corporate strategies
• Collaborate with solutions, marketing, communications, business operations, people operations, finance, product management, and engineering
• Support the recruitment and onboarding of other teammates
• Support the development of company culture

We're seeking someone with experience including:

• Selling platform-as-a-service and/or software-as-a-service at a product-led growth company
• Achieving revenue targets >$1M per year for more than 3 years
• Designing and executing complex deal strategies
• Supporting the growth of fast-growing, high-performance companies
• Leading high-visibility customer events (CAB, conferences, product launches, etc.)
• Gathering, distilling, and processing complex market (industry, competitor, customer, prospect) intelligence
• Reporting on customer success activities

You might thrive in this role if you: 

• Are a strategist. You deeply understand recruiting best practices and have experience advocating for and implementing those practices, but you know when and how to customize practices to fit our organization’s needs best. You think and plan forward on the order of years.
• Are a people-person. You are energized by interacting with people and build deep cooperative relationships readily. You are inspired by helping people achieve their best work and enjoy coaching and developing others. You are deeply empathetic and understand how to incentivize people toward desired behaviors based on their unique motivations. 
• Are a builder and a completionist. You not only embrace the opportunity to impact how a company operates directly, but you also revel in it. An organization relies on the quality of its foundation, and your passion is building strong systems and processes from the ground up and executing them with precision to completion. 
• Are excited by new challenges. You don’t have the answers to every question up front, but the process of solving them invigorates you. Bespoke issues requiring multidimensional knowledge excite you. You’re willing to experiment with new solutions.
• Care deeply about diversity, equity, and inclusion. You understand why investing in DEI is a good business decision and why it’s vitally important to develop safe and universally beneficial AGI.
• Have a passion or deep curiosity in artificial intelligence and future technology.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

Compensation, Benefits and Perks

The annual salary for this role is $171,000 - $235,000. Total compensation also includes generous equity and benefits.

• Medical, dental, and vision insurance for you and your family
• Mental health and wellness support
• 401(k) plan with 4% matching
• Unlimited time off and 18+ company holidays per year
• Paid parental leave (20 weeks) and family-planning support
• Annual learning & development stipend ($1,500 per year)

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records. 

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via accommodation@openai.com.

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